Plumbing Service Manager

Regency Plumbing & Piping, Inc. • Orange, CA

1d • $80,000 - $120,000 • Hybrid

About The Position

Regency Plumbing & Piping, Inc. is establishing a dedicated commercial service division to support healthcare, laboratory, and institutional facilities and is seeking an experienced Plumbing Service Manager to lead it. This is a senior operational position with full accountability for the division's schedule, workmanship, profitability, and personnel. The Service Manager is responsible for executing the established direction and operating framework, maintaining standards, and advising leadership when conditions warrant a change. The role requires substantial field involvement, initially handling service calls, scheduling, and customer quoting. As staffing expands, the emphasis shifts toward technician development and division oversight, though field presence remains a permanent expectation. This is a working leadership position, not a desk job, requiring comfort with presenting and selling service solutions, diagnosing systems, running service calls, supporting technicians, working in occupied facilities, securing purchase orders, and making real-time operational decisions.

Requirements

• Strong commercial plumbing background — you can diagnose water, waste, and gas systems yourself
• Leadership experience supervising technicians and holding people accountable
• Sales or service advising background; comfortable closing work with facility decision-makers
• Job costing awareness — you can read a job and explain where the margin went
• Comfortable with CRM / field service software and spreadsheets
• Valid driver's license — operating company vehicles is an essential function of this role

Responsibilities

• Manage all active service jobs from initiation through completion
• Supervise and support service technicians
• Direct day-to-day operations of the service division
• Coordinate scheduling and dispatch — right tech, right job, right sequence
• Develop job layouts and communicate scope details to the team
• Monitor job costs and sold hours to ensure profitability standards are met
• Build and grow service agreements and preventive maintenance contracts
• Run daily service briefings and lead team meetings
• Conduct technician training and coaching
• Handle escalated customer concerns professionally
• Maintain shop cleanliness and organization
• Inventory and parts management
• Special order parts and deliveries
• Truck stock standards and audits
• Vehicle and equipment maintenance oversight
• Manage fuel cards and purchase cards

Benefits

• Profit sharing
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed