About The Position

JR Snider is seeking a Sales Rehash Specialist to reconnect with residential and commercial customers who have already received estimates or requested services. The role focuses on helping customers identify suitable plumbing and electrical solutions through guidance, clear communication, and attentive listening rather than high-pressure sales. The specialist investigates customer concerns such as budget, project scope, timing, or technical questions, presents tailored options, and follows up professionally while respecting customer timelines. By educating customers about plumbing and electrical systems and addressing objections, the specialist works to convert stalled proposals into completed jobs. The position is based in Sterling, Virginia, and offers uncapped commission-only compensation.

Requirements

  • Strong communication skills, including active listening, clear communication, and the ability to build rapport over the phone.
  • Goal-oriented and ambitious, with the ability to manage a sales pipeline proactively.
  • Experience in sales rehash, inside sales, or residential trade sales.
  • Comfort navigating CRM software, scheduling tools, Microsoft Office, including Excel and Outlook, and customer pipelines.
  • Ability to work collaboratively with field technicians and the dispatch team.

Nice To Haves

  • Plumbing, electrical, or HVAC experience is a major plus.

Responsibilities

  • Follow up with residential and commercial customers who have already requested estimates or services; no cold calling is required.
  • Listen to customers to determine what prevented them from moving forward, including budget, project scope, timing, or technical questions.
  • Present tailored options to meet customer needs.
  • Maintain prompt, professional communication, respect customer timelines, and build long-term trust.
  • Use plumbing and electrical product and trade knowledge to educate homeowners and support informed, safe decisions.
  • Convert stalled proposals into completed jobs by resolving objections, offering alternative solutions, and delivering exceptional service.
  • Manage the sales pipeline proactively and collaborate with field technicians and the dispatch team.

Benefits

  • Uncapped earning potential driven by performance.
  • Comprehensive medical insurance options.
  • Dental and vision coverage.
  • 401(k) with company match.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA).
  • Paid Time Off (PTO) and paid holidays.
  • Collaborative, supportive company culture focused on craftsmanship and professional growth.
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