Players Services Cage Cashier

Hollywood Casino York • York, PA

9d • Onsite

About The Position

Players Services Cage Cashier at PENN Entertainment is a role within the exciting and fast-paced entertainment industry. The position involves assisting customers with player's club transactions, handling cash and various financial exchanges, and serving as a property ambassador. The company emphasizes career growth, diversity, and a supportive work environment. Team members are encouraged to have fun and contribute to a positive guest experience.

Requirements

• High School Diploma/GED.
• One year of prior work experience or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to perform basic math skills.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must have intermediate computer knowledge and be proficient in Microsoft Office applications and Server and Web-based systems.

Nice To Haves

• Previous money handling experience preferred.

Responsibilities

• Develop a thorough understanding of player's club and remain current on all promotions and events.
• Assist customers with enrolling, changing, or redemption transactions in the player's club in a positive and helpful manner to maintain accuracy.
• Operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.
• Run reports and verification information for patron credit line requests in accordance with the directive of the HCPN Credit Committee and PGCB regulations.
• Demonstrate proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures, and any other functions associated with successful operation.
• Serve as a property ambassador and have solid overall knowledge of the property, including the casino.
• Develop and maintain good relationships with loyal players to maximize opportunities for personalized experiences and return visits.
• Function as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED