Players Club Supervisor - MGM Springfield
MGM Resorts International•Springfield, MO
•Onsite
About The Position
The Players Club Supervisor leads the day-to-day front-line operations of the Players Club Desk at MGM Springfield. The role focuses on delivering exceptional guest service, providing accurate account assistance, and creating memorable loyalty experiences. The supervisor coaches, supports, and motivates team members while helping increase guest engagement and loyalty throughout the property.
Requirements
- High school diploma or GED.
Responsibilities
- Supervise assigned Players Club Desk operational functions in accordance with the strategic plan, fiscal budget, and the Company’s short- and long-term profitability objectives.
- Assist Players Club Representatives, Slot Hosts, and guests with requests in a professional and timely manner.
- Explain the loyalty program and accurately navigate systems associated with the program.
- Issue FREEPLAY and explain how to use it.
- Evaluate members’ status and issue complimentary amenities according to Company guidelines, where applicable.
- Conduct daily Team Update briefings and foster teamwork, recognition, mutual respect, and employee satisfaction.
- Promote and maintain a high level of guest service, including smiling, greeting guests, making eye contact, and staying alert to their needs.
Benefits
- Programs supporting mental and physical wellness.
- Discounts on hotel stays, dining, retail, entertainment, and partner offerings.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Healthcare, financial support, and time-off options.
- Career development programs, networking events, and community volunteer opportunities.
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k) plans.
- Time-off plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
