Players Club Representative

Noo-Kayet Investments•Kingston, WA

About The Position

The Players Club Representative serves as a welcoming and knowledgeable ambassador for The Point Casino & Hotel’s rewards program. The role assists guests with Players Club memberships, explains promotions and events, and helps guests access available rewards and benefits. A positive attitude and strong guest service skills are important to ensuring guests feel valued and appreciated. The position involves frequent guest interaction in a lively, fast-paced casino environment and collaboration with team members to support smooth operations and excellent service. The employer describes competitive pay, great benefits, and opportunities to grow professionally and build guest connections.

Requirements

High school diploma or equivalent required.
Customer service experience; hospitality or casino experience is preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced setting.
Friendly, positive, and guest-oriented attitude.
Basic computer skills or willingness to learn.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Some college is preferred.
Customer service experience in hospitality or casino environments is preferred.

Responsibilities

Greet guests and help them sign up for Players Club memberships.
Explain rewards, promotions, benefits, and program details clearly and professionally.
Provide personalized assistance and answer guest questions.
Assist with rewards redemptions and casino information.
Resolve guest concerns with courtesy and efficiency.
Promote upcoming casino events, promotions, and special offers.
Enter and update accurate guest information in the system.
Work closely with team members to support smooth operations and excellent service.