Marketing Players Club Representative
About The Position
The Marketing Players Club Representative is responsible for growing active Club Clearwater membership and building player loyalty through recruitment and retention. The role uses direct mail and telemarketing to attract new guests and reactivate inactive players, and participates in parties, promotions, and special events as a liaison between guests and the Marketing Department. The representative provides personalized service to guests, especially players with an assigned tier, and supports premium players and casino activities. The position also assists with player events, promotions, guest questions and concerns, and department coordination while providing Clearly Superior Customer Service.
Requirements
- High school diploma or GED required.
- Excellent customer service and public relations skills, including conflict resolution.
- Excellent oral and written communication skills.
- Ability to make clear, concise public announcements using a microphone.
- Professional image and strong public speaking skills.
- Competency with Microsoft Office applications and knowledge of database usage.
- Accurate and timely handling of assigned tasks and multiple activities.
- Strong problem-solving skills and ability to handle stressful situations and make good decisions.
- Ability to follow directions and work both independently and in a team-oriented environment.
- Ability to encourage team members to share information and ideas and resolve guest conflicts quickly and professionally.
- Ability to work flexible hours and shifts, including late nights, evenings, holidays, and/or weekends.
- Ability to travel for offsite functions as required.
- Manual and finger dexterity to operate personal computers and complete routine paperwork.
- Ability to stand for extended periods and lift 25 pounds.
Nice To Haves
- Some college coursework preferred.
- Previous gaming experience and/or a combination of customer service and hospitality experience preferred.
Responsibilities
- Provide personalized service to guests, focusing on assigned-tier players, generating new business, and bringing back inactive guests.
- Introduce guests to Club Clearwater Hosts/Hostesses and the Executive Host, and track play.
- Obtain updated or missing information for the player database.
- Contact guests after visits by card, letter, or telephone; answer questions about the tiered program and explain benefits associated with each level.
- Circulate among guests and make appropriate introductions.
- Evaluate player accounts and issue comps based on recorded play, points earned, and available comps.
- Stay familiar with current and upcoming casino activities, including special events, promotions, and entertainment.
- Make casino-wide announcements for jackpots, promotional drawings, and other announcements as needed.
- Assist with guest opportunities and resolve situations to support smooth operations and customer service.
- Assist in planning, implementing, and analyzing player events.
- Make dinner reservations for players as requested.
- Work with the promotions specialist to create promotions based on guest feedback.
- Monitor player redemption data and perform regular audits.
- Attend Club Clearwater department meetings and support dissemination of information about VIP events and promotions.
- Coordinate with the Club to provide customer service to premium players.
- Work with gaming departments to promote revenue-increasing events.
- Follow Marketing policies and procedures and comply with casino gaming ICs, Gaming Ordinance, and proprietary-information requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
