Players Club Representative Marketing

Choctaw Nation of Oklahoma • Broken Bow, OK

4d

About The Position

The Players Club Representative promotes the success of the Choctaw Rewards Club by informing players about benefits, offers, and special events and assisting with their requests. The role is customer-focused, involves frequent contact with new and regular casino customers, and reports to the Players Club Shift Supervisor or Department Manager. The position is on-call, as needed, with days and shifts varying based on business and event needs. The pay rate is $16.00 per hour. Weekly Earned Wage Access is an option.

Requirements

• General computer application proficiency.
• Knowledge of principles and processes for providing customer and personal services, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
• General knowledge of casino facilities and amenities.
• In-depth knowledge of casino promotions.
• Prior experience in high-customer-contact positions.

Responsibilities

• Explain the Choctaw Rewards Club program, promotions, and other marketing information to guests.
• Perform data entry related to Rewards Club cards and use the Player Tracker System.
• Assist the Marketing department with projects, promotions, and events.
• Answer questions and promptly resolve concerns from guests, associates, or management.
• Issue comps according to established guidelines.
• Stay informed about marketing activities, promotions, and events.
• Maintain records documenting and verifying department activities.
• Maintain positive working relationships with locations, departments, staff, and vendors.
• Comply with company regulations and policies.
• Perform other assigned tasks.

Benefits

• Weekly Earned Wage Access is available as an option.

What This Job Offers

• Education Level: No Education Listed