Players Club Representative Marketing
About The Position
As a Players Club Representative, you will promote the success of the Choctaw Rewards Club by informing players about benefits, offers, and special events, and assisting with their requests. This customer-focused role often involves first contact with new customers and frequent interaction with regular casino customers. The position reports to the Players Club Shift Supervisor or Department Manager. The role involves explaining the Rewards Club program and promotions, performing related data entry using the Player Tracker System, and assisting the Marketing department with projects, promotions, and events. Representatives answer questions, resolve concerns, issue comps according to established guidelines, stay informed about marketing activities, and maintain records and positive working relationships. Pay is $16.00 per hour. This is an on-call position, with days and shifts varying according to business and event needs. Weekly earned wage access is an option.
Requirements
- General computer application proficiency.
- Knowledge of principles and processes for providing customer and personal services, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Knowledge of English language structure and content, including word meaning and spelling, composition rules, and grammar.
- General knowledge of casino facilities and amenities and in-depth knowledge of casino promotions.
- Prior experience in high-customer-contact positions.
Responsibilities
- Explain the Choctaw Rewards Club program, promotions, and other marketing information to guests.
- Perform data entry related to Rewards Club cards and use the Player Tracker System.
- Assist the Marketing department with projects, promotions, and events.
- Answer questions and immediately resolve concerns from guests, associates, or management.
- Issue comps according to established guidelines.
- Stay informed about marketing activities, promotions, and events.
- Maintain records to document and verify department activities.
- Maintain positive working relationships with locations, departments, staff, and vendors.
- Comply with company regulations and policies.
- Perform other tasks as assigned.
Benefits
- Weekly earned wage access is an option.
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What This Job Offers
Education Level
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