Players Club Representative

Churchill Downs Incorporated•New Kent, VA

About The Position

The Players Club Representative performs applicable transactions and serves as a guest contact for Colonial Downs Group. The role handles cash and gaming-related transactions, maintains accurate player accounts, supports guest loyalty and marketing programs, and follows company procedures and applicable regulatory requirements. The representative may be required to work long hours, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to formulate and communicate ideas.
Knowledge of cash handling procedures, financial controls, and regulatory requirements.
Knowledge of cash regulations, compliance requirements, and best practices.
Proficiency with Microsoft Office Suite and cash management systems.
Must obtain and maintain a valid Virginia Racing Commission License.

Nice To Haves

Cash handling experience preferred.
Guest service experience preferred.
A combination of education and experience may be considered.

Responsibilities

Verify loose and bundled money, perform coin transactions, and cash checks.
Process jackpots, cash advances, check cashing, valid gaming ticket redemptions, and other transactions.
Safeguard company assets and follow player services policies, internal controls, state regulations, Bank Secrecy Act requirements, Title 31 rules, and the Responsible Gaming Plan.
Maintain accountability for funds entrusted during an assigned shift.
Monitor for fraud and forged or counterfeit currency or tickets.
Balance funds under responsibility and prepare reconciliation reports.
Keep cash inventory and keys securely stored.
Identify valuable guests and gather information through observation, analysis, personal contact, and service.
Execute guest loyalty, relationship, and direct marketing programs and respond to guest requirements.
Perform accurate and efficient data entry associated with Players Club memberships.
Report and update player accounts using the player tracking database.
Maintain knowledge of special events, promotions, advertising campaigns, and community events.
Follow standard operating and cash handling procedures.
Maintain inventory and an orderly workstation; perform inventory stocking duties.
Use the promotion system to reprint guest promotional materials.
Process OTB transactions and OTB taxable wins as required.
Perform other duties as assigned.