Players Club Representative Full Time - MGM Springfield

MGM Resorts International • Springfield, MO

1d

About The Position

MGM Springfield is seeking an outgoing, energetic Players Club Representative passionate about exceptional guest service. The representative serves as the face of the loyalty program, helping guests understand and access rewards, exclusive benefits, and experiences. The role assists players with requests, explains the loyalty program, redeems points for express comps, evaluates member status, and issues complimentary amenities according to company guidelines. It also involves using the Player Tracking System and database, issuing loyalty cards, protecting confidential company files, suggesting productivity improvements to management, and resolving or escalating guest concerns.

Requirements

• Able to work varied shifts, including weekends and holidays.

Responsibilities

• Assist players with requests professionally and promptly, answer questions, and address problems.
• Explain the loyalty program and redeem guests’ points for express comps.
• Evaluate members’ status and issue complimentary amenities according to established company guidelines.
• Use the Player Tracking System, enter player information into the database, and issue loyalty program cards.
• Protect the confidentiality of company files and documents under immediate control.
• Communicate ideas to upper management to improve productivity.
• Resolve guest complaints within the scope of authority or refer them to management.
• Notify a supervisor of unusual events or circumstances, missing items, or alleged theft.

Benefits

• Programs supporting mental and physical wellness.
• Discounts on hotel stays, dining, retail, entertainment, and partner offerings.
• Free meals in the employee dining room.
• Free parking, whether on or off shift.
• Healthcare, financial support, and time-off options.
• Career development programs, networking events, and community volunteer opportunities.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed