Players Club Representative Part Time - MGM Springfield

MGM Resorts International • Springfield, MO

5d • Onsite

About The Position

The Players Club Representative at MGM Springfield serves as the face of the loyalty program, assisting guests with questions and requests and helping them access rewards, benefits, and experiences. The role requires professional, timely guest service and the ability to work varied shifts, including weekends and holidays.

Requirements

• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Assist players with requests professionally and in a timely manner; answer questions and address problems.
• Explain the loyalty program and redeem guests’ points for express comps.
• Evaluate members’ status and issue complimentary amenities according to company guidelines.
• Use the Player Tracking System, enter player information into the database, and issue loyalty program cards.
• Protect the confidentiality of company files and documents under immediate control.
• Communicate ideas to upper management to improve productivity.
• Resolve guest complaints within the scope of authority and refer other matters to management; notify a supervisor of unusual events, circumstances, missing items, or alleged theft.

Benefits

• Wellness programs supporting mental and physical health.
• Discounts on hotel stays, dining, retail, entertainment, and partner offerings.
• Free meals in the employee dining room.
• Free parking, on or off shift.
• Career development programs, networking events, and community volunteer opportunities.
• Medical, dental, vision, and life insurance, subject to eligibility.
• 401(k) plans, subject to eligibility.
• Time off plans, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed