Players Club Representative - Part Time

Casino and•Lincoln, RI

About The Position

The Players Club Representative manages and updates guest accounts in the Players Club database, answers account and promotional inquiries, and explains the club’s benefits and privileges. The role builds relationships with frequent guests, seeks out new members, and provides accurate information about facility promotions, offers, events, and services. Representatives also assist with promotions, events, ticketing, the call center, and bus-tour greetings as needed, while coordinating with other departments to support guest satisfaction. Transactions must be completed accurately and promptly, with exceptional guest service. Duties and responsibilities may change, and other related duties may be assigned. This position is performed in a gaming environment with smoke, noise, and bright lights. It requires extended periods of walking, standing, and sitting, and occasional lifting of up to 20 pounds. The target salary is $19.25 per hour.

Requirements

Superior customer service skills; 1–3 years of experience preferred.
Outgoing and caring demeanor, with the ability to represent the Company to guests and fellow employees.
Ability to speak, read, and write English.
High school diploma or equivalent.
Computer proficiency with Microsoft Office, Windows, database systems, and email, and ability to learn systems and programs including Micros POS, ACSC, Total Promo, and Ticketmaster.
Ability to work flexible hours, including days, nights, weekends, and holidays, according to the specific job role.
Excellent communication skills and ability to communicate with employees and guests at all levels.
Thorough working knowledge of casino procedures and guidelines.
Ability to work independently and as part of a team.
Problem-solving skills and ability to work under pressure.
Ability to present facility information effectively and respond to guest inquiries or complaints.
Ability to read, analyze, and interpret documents and apply common-sense understanding to carry out instructions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to walk, stand, and sit for long periods of time.
Ability to occasionally lift up to 20 pounds.

Nice To Haves

Bilingual ability.

Responsibilities

Create new Players Club accounts by entering data into the ACSC computer program.
Update existing Players Club accounts and make necessary corrections.
Answer guest questions about Players Club accounts, including point balances and earned promotional entries.
Understand and communicate Players Club benefits and privileges.
Recognize frequent guests and build relationships with them.
Identify program abusers and notify Management.
Maintain expert knowledge of facility promotions, offers, and events, and communicate information accurately to guests.
Seek new Players Club members and encourage card acquisition, utilization, and email acquisition.
Assist with, staff, and monitor promotions such as slot tournaments and giveaways, and award prizes.
Staff the Box Office, usher concerts and other events, and distribute complimentary tickets at a Will Call table.
Staff the Catch a Rising Star ticket booth on show nights.
Assist the Player Development Call Center by making calls and offering or reserving gifts and offers.
Assist with bus-tour greetings when required.
Maintain contact with other departments to support guest satisfaction.
Inform management of issues that may affect smooth booth operations.
Complete transactions accurately and promptly while providing exceptional guest service.
Perform other related duties as assigned.