Players Club Representative - Part Time

Bally's Chicago•Lincoln, RI

About The Position

The Players Club Representative manages and updates Players Club accounts using the ACSC computer program and responds to guest questions about accounts, points, and promotions. The representative explains Players Club benefits, builds relationships with frequent guests, identifies program abuse, and serves as a knowledgeable resource about the facility, promotions, offers, and events. The role involves acquiring new Players Club members and helping guests use their accounts. Representatives assist with promotions and events, including slot tournaments, giveaways, prize awards, box office and usher duties, Will Call, the Catch a Rising Star ticket booth, Player Development call-center work, and bus-tour greetings when required. They coordinate with other departments, alert management to operational issues, and complete transactions accurately and promptly while providing exceptional guest service. Other related duties may be assigned.

Requirements

Superior customer service skills; 1–3 years of experience is preferred.
Outgoing and caring disposition, with the ability to represent the company to guests and fellow employees.
Ability to speak, read, and write English.
High school diploma or equivalent.
Computer proficiency with Microsoft Office, Windows, database systems, and email, and ability to learn systems and programs such as Micros POS, ACSC, Total Promo, and Ticketmaster.
Ability to work flexible hours, including days, nights, weekends, and holidays, according to the specific job role.
Excellent communication skills and ability to communicate with employees at all levels and with guests.
Thorough working knowledge of casino procedures and guidelines.
Ability to work independently and as part of a team.
Excellent problem-solving skills and ability to work under pressure.
Ability to present information about the facility and respond to guest inquiries or complaints effectively.
Ability to read, analyze, and interpret documents and apply common-sense understanding to carry out instructions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to walk, stand, and sit for long periods of time.
Ability to occasionally lift up to 20 pounds.

Nice To Haves

Bilingual ability.

Responsibilities

Create new Players Club accounts and update or correct existing accounts in the ACSC computer program.
Answer guest inquiries about Players Club accounts, point balances, and promotional entries.
Explain Players Club benefits and privileges and provide accurate information about facility promotions, offers, and events.
Recognize frequent guests and build relationships with them.
Identify program abusers and notify management.
Seek out new Players Club members and encourage card acquisition, account utilization, and email acquisition.
Assist with, staff, and monitor promotions such as slot tournaments and giveaways, and award prizes.
Staff the Box Office, serve as ushers for concerts and other events, and work Will Call tables distributing complimentary tickets.
Staff the Catch a Rising Star ticket booth on show nights.
Assist the Player Development Call Center by making calls and offering or reserving gifts and offers.
Assist with bus-tour greetings when required.
Maintain contact with other departments to support guest satisfaction.
Inform management of issues that may affect smooth booth operations.
Complete transactions accurately and promptly while providing exceptional guest service.
Perform other related duties as assigned.