Player Services Representative ($1,000 Hiring Incentive) - Part Time

JACK Entertainment•North Randall, OH

11d

About The Position

The Player Services Representative provides friendly, efficient service to guests and helps create an upbeat, entertaining environment. The role involves operating an assigned service window, handling currency and funds, processing jackpots and hopper fills, and issuing pari-mutuel tickets and credit vouchers. The representative verifies and documents transactions and promotes CLUB JACK programs and card membership.

Requirements

At least 6 months of previous money-handling experience.
At least 1 year of customer-service experience.
Basic English literacy and fluency; ability to read, write, speak, and understand.
Excellent math skills.
Strong interpersonal and teamwork skills.
Basic computer skills, including basic Word and Excel skills.
Ability to multitask and perform tasks efficiently and accurately.
Above-average organizational ability, including sorting money, chips, coupons, and paperwork by table number.
Ability to work independently and in a small area with the same people for extended periods.
Flexible availability, including holidays and weekends, and ability to work varied shifts as needed.
Ability to remain calm and make rational decisions when handling employee conflicts.
Ability to manage several projects simultaneously and adapt to changing priorities and unforeseen obstacles.
Ability to speak distinctly and persuasively.
Ability to sit, stand, or walk for extended periods, including four hours.
Ability to maneuver throughout the property and between floors using stairways of at least 20 steps or an escalator.
Ability to lift and carry up to 50 pounds and to push, pull, reach, bend, twist, stoop, and kneel.
Ability to respond to visual and aural cues.
Manual dexterity to operate a computer and other necessary office equipment.
Ability to tolerate areas with dust, loud noises, and bright lights.
Must be able to obtain an Ohio Lottery Commission license.

Nice To Haves

Previous experience performing detailed work.

Responsibilities

Demonstrate superior customer service through a positive attitude, warm greetings, attentive service, and friendly farewells.
Create positive energy, celebrate guests’ wins, anticipate guest needs, and resolve service breakdowns effectively.
Promote CLUB JACK programs and card membership.
Operate an assigned window, including exchanging currency for coins or tokens.
Prepare hand-paid jackpots and hopper fills through Thistledown’s Slot Data System and issue them to appropriate VLT or Security personnel.
Generate and issue pari-mutuel tickets and credit vouchers to patrons, make simulcast payouts, and redeem credit vouchers.
Verify funds at the beginning and end of each shift and ensure transactions are accountable through verification and documentation.
Promote positive interactions with guests and employees and deliver an entertaining guest experience.
Work varied shifts, weekends, and holidays as needed.