Player Services Representative (Overnight Shift)

Wind Creek Hospitality•Bethlehem, PA

About The Position

The Player Services Representative provides guest service while exchanging cash and chips, issuing counter checks at gaming tables, assisting with player card transactions, and paying winning Table, Slot, and Sportsbook wagers according to established procedures. The representative balances a cashier drawer at the end of each shift and performs all duties in accordance with departmental and Wind Creek Bethlehem LLC policies and procedures. The role also includes cashier and gaming transactions, Players Club services, guest assistance with bus information and arrivals/departures, and operation of wagering equipment. Representatives must follow applicable Pennsylvania Gaming Control Board regulations and internal controls, complete required paperwork, protect confidential guest and casino information, and provide courteous service to guests and coworkers.

Requirements

Be at least 18 years old and provide proof of authorization or eligibility to work in the United States.
High school diploma or equivalent.
Ability to communicate effectively in English, orally and in writing, in a positive and upbeat manner.
Interpersonal skills and focused attention to guest needs when dealing with business contacts.
Maintain a professional, neat, and well-groomed appearance in accordance with Wind Creek standards.
Consistently adhere to Wind Creek customer service standards.
Ability to work varied shifts, including weekends and holidays.
At least one year of experience in a cashier, banking, or cashier cage setting.
Ability to operate a computer and read information from a computer screen.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to operate a Cashier – Cage or Sportsbook terminal.
Ability to prioritize and organize, follow directions, work cohesively with coworkers, and work independently.
Ability to maintain confidentiality of guest information and pertinent casino data.
Physical ability to access all areas of the property.
Ability to stand for prolonged periods and stretch, bend, and kneel without restriction; work indoors and outdoors; and tolerate environmental factors such as CRT fatigue, noise, dust, and cigarette smoke.
Ability to work in a fast-paced, busy, somewhat stressful environment, maintain physical stamina and a proper mental attitude, deal effectively with guests, management, team members, and outside contacts, work under pressure, and meet deadlines.
Ability to lift or carry at least 50 pounds unassisted when performing assigned tasks.
Ability to work with others, communicate well, receive direction, and review one’s own work.
Maintain a positive attitude and interact with guests in a friendly and polite manner, including addressing stressful situations with dignity, tact, and politeness.
Ability to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license if required.

Nice To Haves

Cashier main bank experience.

Responsibilities

Arrive on time for shifts and wear the proper uniform.
Accept and exchange cash and chips according to established procedures.
Balance the cashier cash drawer at the end of the shift.
Pay winning wagers, including valid Sportsbook tickets, and redeem cash vouchers.
Issue markers, verify signatures, and process buybacks and transfers at gaming tables.
Process Front Money and On-Line Gaming deposits and withdrawals.
Process and cash guests’ personal checks.
Explain Players Club benefits, issue new memberships, assist existing members, distribute gifts, and redeem benefits earned on Players Cards.
Cross-train on Ticket Redemption Unit tasks.
Create a positive image of Bus Marketing, assign departure information to arriving buses, coordinate bus arrivals and departures, and assist guests with bus information.
Maintain a friendly and pleasant demeanor with guests and coworkers, and a cooperative, positive attitude toward management and supervisory staff.
Pass skills testing to qualify for additional Representative – Player Services levels.
Use available resources to detect counterfeit money and read identification accurately to determine birth year in accordance with PGCB regulations.
Use equipment, tools, and systems properly, follow company safety standards, and maintain a working knowledge of applicable PGCB rules, regulations, and internal controls.
Complete paperwork according to PGCB and approved Wind Creek standards.
Understand and follow the Wind Creek Compulsive and Problem Gambling Plan, including rules prohibiting service to minors and intoxicated persons.
Provide superior service to internal and external customers and comply with departmental and property policies and procedures.
Operate wagering terminals and perform machine maintenance, including loading new tickets and keeping the area free of debris.
Perform other related duties as assigned.