Player Services Cashier-Night Shift

PENN Entertainment • Charles Town, WV

2d • Onsite

About The Position

The Player Services Cashier distributes and collects keys and chips, handles jackpot payments to slot attendants, orders monies through exchange slips, verifies exchanges and receipt transactions, and performs cash advances, personal check cashing, and marker-related transactions, including front-money deposits and withdrawals. The role also delivers exchanges to cashiers and prepares and reconciles cash banks and outlet sales.

The cashier explains Players Choice card benefits and promotions to guests, issues cards, and assists members with redemption transactions. The position requires accurate completion of job-related paperwork, organization and reconciliation of the cash drawer, and compliance with CTR/SARC, regulatory, departmental, and company requirements. The employee supports a professional, safe, confidential, and customer-focused casino environment and attends required meetings and training. This position has no supervisory responsibility.

Requirements

• High school diploma or equivalent required.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Excellent written and oral communication skills; ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to interpret and follow instructions provided in written, oral, diagram, or schedule form.
• Must be flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and others.
• Ability to stand, walk, move throughout the casino, speak, hear, handle items, reach, and perform other described physical tasks; must continuously lift or move up to 25 pounds and lift or move up to 50 pounds.

Nice To Haves

• At least six months of previous cashier or money-handling experience preferred.
• Previous customer service experience preferred.
• Champion of Red Carpet Customer Service and building positive team spirit.

Responsibilities

• Distribute and collect keys; dispense and collect chips with security; and distribute jackpot payments to slot attendants.
• Order monies through exchange slips, verify exchanges from other windows and receipt transactions, and deliver exchanges to cashiers.
• Complete cash advances, cash personal checks, and perform marker-related transactions, including front-money deposits and withdrawals.
• Explain Players Choice card uses, benefits, and promotions to guests; issue cards; and assist members with redemption transactions.
• Prepare and complete job-related paperwork, including cash count sheets and cash transfers, and organize the cash drawer for shift changes.
• Prepare and reconcile cash banks and sales for all outlets.
• Follow CTR/SARC compliance requirements and regulatory, departmental, and company policies.
• Provide superior customer service, maintain professional conduct and appearance, and preserve company confidentiality.
• Observe and enforce safety rules while looking out for customer welfare.
• Participate in required meetings and training and perform other duties assigned by management.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED