PLAYER SERVICES CASHIER-NIGHT SHIFT

Hollywood Casino at Charles Town Races • Charles Town, WV

9d • Onsite

About The Position

The Player Services Cashier handles cash, chips, keys, exchanges, jackpots, cash advances, checks, and marker-related transactions. The role also supports Players Choice members by explaining card benefits and promotions, issuing cards, and assisting with redemption transactions. The cashier prepares and reconciles cash banks and outlet sales, completes required paperwork, maintains an organized drawer, and complies with CTR/SARC requirements and applicable regulatory, departmental, and company policies. The position has no supervisory responsibilities.

Requirements

• High school diploma or equivalent required.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Excellent written and oral communication skills, including the ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to interpret and follow instructions provided in written, oral, diagram, or schedule form.
• Ability to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and others.
• Must be flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to meet the physical demands described, including standing, walking, moving throughout the casino, using hands and arms, and lifting or moving specified weights.

Nice To Haves

• At least six months of previous cashier or money-handling experience preferred.
• Previous customer service experience preferred.
• Champion of Red Carpet Customer Service and building positive team spirit.

Responsibilities

• Distribute and collect keys; dispense and collect chips with security; and distribute jackpot payments to slot attendants.
• Order monies through exchange slips.
• Verify exchanges from other windows and receipt transactions for various cashiers.
• Complete cash advances and cash personal checks.
• Perform marker-related transactions, including front money deposits and withdrawals.
• Deliver exchanges to cashiers.
• Explain Players Choice card uses and benefits and describe current and upcoming promotions to guests.
• Issue Players Choice cards to new and existing guests accurately and efficiently.
• Assist Players Choice members with redemption transactions.
• Conform to CTR/SARC Compliance rules and regulations.
• Prepare and complete job-related paperwork, including cash count sheets, cash transfers, and records for other value items.
• Keep drawer contents organized for counting at shift change.
• Prepare and reconcile cash banks and sales for all outlets.
• Provide and promote superior customer service in accordance with department and company standards and programs.
• Maintain behavior and appearance in compliance with established standards.
• Maintain confidentiality of company information.
• Maintain a professional work environment with supervisors and staff.
• Adhere to regulatory, departmental, and company policies.
• Observe and enforce safety rules and regulations and look out for customer welfare.
• Participate in meetings and training as required.
• Perform other duties as assigned by department or company management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED