Player Services Cashier

PENN Entertainment • Bossier City, LA

2d

About The Position

The Player Services Cashier handles financial transactions and player account services while providing exceptional guest service. Responsibilities include performing credit checks, releasing jackpot payments, exchanging cash for casino tokens, cashing checks, determining PennPlay member admission eligibility, opening and maintaining player accounts, and issuing replacement cards. The role also accounts for transactions and balances books to ensure casino revenue accuracy, maintains a balanced cash drawer, and makes exchanges with the vault when necessary.

The cashier communicates Players Club membership benefits and information about current and upcoming promotions, events, and offers. They fulfill promotional redemptions at the club, operate a point-of-sale register for entertainment ticket sales, and assist with casino and property-wide events. The position requires working at a fast pace in a potentially crowded and noisy environment and tolerating second-hand smoke, noise, and bright lights.

Requirements

• High school diploma or equivalent required.
• Must be 21 years or older.
• General cashiering or prior money-handling experience.
• Basic math skills.
• Ability to stand, lift, walk, bend, and stoop throughout the shift.
• Must be able to obtain a Louisiana gaming license.
• Ability to work independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in a crowded or noisy environment.

Nice To Haves

• Six months to one year of customer service experience preferred.
• 10-key experience is a plus.

Responsibilities

• Handle financial transactions, including credit checks, jackpot payments, cash-to-token exchanges, and check cashing.
• Determine customer qualifications for PennPlay member admission using established criteria.
• Open new player accounts, issue replacement cards, and merge duplicate accounts.
• Account for transactions and balance books to ensure casino revenue accuracy.
• Respond to guest questions and concerns and provide exceptional guest service.
• Keep the cash drawer balanced and make exchanges with the vault when necessary.
• Communicate Players Club membership benefits to guests.
• Maintain knowledge of current and upcoming promotions, events, and offers and communicate them to guests.
• Fulfill promotional redemptions, including coupons, prizes, redemptions, entertainment tickets, and drawing tickets.
• Operate a point-of-sale register and accurately handle cash and credit card transactions for entertainment ticket sales.
• Participate in and assist with casino and property-wide events as needed.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support for expanding career possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED