Player Services Cashier

PENN Entertainment • Kansas City, KS

2d

About The Position

The Player Services Cashier provides friendly, fast, and helpful customer service to guests and team members while processing casino customer transactions. The role includes handling cash and gaming chips, supporting Players Club enrollment and casino promotions, maintaining accurate player information, and following applicable regulations and company policies. The employee also balances and stocks cash drawers, completes paperwork, and maintains a clean and safe work area. The position requires standing and handling objects regularly, with lifting requirements of up to 75 pounds at times. The work environment is usually very loud and includes exposure to unrestricted secondhand tobacco smoke.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Able to promptly and accurately follow instructions from Leadership.
• Ability to operate computers and computer software, copy machines, computer printers/embossers, and other office equipment.
• Ability to read and interpret documents in English, including safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English; written English communication may also be required.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, including American money and standard weight, volume, and distance measurements.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to efficiently and accurately count money and gaming chips and make change.
• Ability to operate an adding machine and possess basic computer skills.
• Ability to apply commonsense understanding to follow written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Regularly stand and use hands to finger, handle, or feel objects, tools, or controls; frequently reach with hands and arms, and talk or hear.
• Required vision abilities include close, color, and peripheral vision.
• Must regularly lift or move up to 25 pounds, frequently up to 50 pounds, and occasionally up to 75 pounds; must also be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.

Nice To Haves

• Prior cashiering experience and/or heavy money-handling experience preferred.

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members using Red Carpet Customer Service practices.
• Process cash transactions for casino customers.
• Understand and comply with Title 31 regulations.
• Enroll patrons in the Players Club, issue Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with casino promotions.
• Answer phone calls using proper phone etiquette.
• Cash customer checks and ensure guest information is accurate.
• Balance cash drawers and ensure they are at the appropriate impressed amount at the beginning and end of each shift.
• Perform buys with the main bank to keep the drawer stocked during the shift and for the next shift.
• Complete necessary paperwork.
• Meet department uniform, appearance, and grooming requirements.
• Meet attendance guidelines and follow regulatory, department, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform job duties safely and responsibly.
• Perform other related and compatible duties as assigned.
• Attend department meetings and training programs as directed.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support to expand career possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED