Player Services Representative (PT)

Hollywood Casino Lawrenceburg • Lawrenceburg, IN

2d

About The Position

The Player Services Representative assists customers efficiently and courteously, handling casino cage transactions and supporting the rewards program. Duties include validating and redeeming slot machine TITO tickets; cashing chips and checks; exchanging currency; processing credit card advances; preparing jackpot funds; maintaining cage equipment; and safeguarding company assets. The role also helps guests with casino services, account inquiries, promotions, registrations, and rewards cards.

The position requires compliance with company policies and applicable state and federal regulations, accurate transaction processing and recordkeeping, balancing cash drawers, preparing deposits, completing reports and forms, and communicating with Player Services and Cage coworkers. The employee must respond effectively to issues, work safely, and may be assigned other reasonable temporary duties in the interest of efficiency, productivity, or guest service. No supervisory responsibilities or authority to issue comps are assigned. Access to the gaming area is required.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret documents in English and communicate verbally in English; written English communication may also be required.
• Ability to perform basic arithmetic using whole numbers, fractions, decimals, and units of American money and standard measurements.
• Ability to operate an adding machine and possess basic computer skills.
• Ability to follow written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to meet the physical demands of the job, including standing; handling objects, tools, or controls; reaching; and lifting or moving up to 50 pounds as described.
• Ability to work in an environment with usually moderate noise and possible exposure to unrestricted secondhand tobacco smoke.

Responsibilities

• Assist customers efficiently and in a friendly manner.
• Validate and redeem slot machine TITO tickets; cash chips and redeem players’ winnings for cash.
• Process credit card and personal check withdrawals, currency exchanges, and employee transactions.
• Prepare chip fills, credits, transfers, and funds for jackpot payouts; verify employee tokes and daily Count Room drops.
• Prepare daily bank deposits, maintain cage equipment, and run reports to balance transactions.
• Complete required paperwork, including count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, and check logs.
• Balance cash drawers and perform buys, ensuring drawers have the appropriate impress total at the beginning and end of each shift.
• Promote the rewards program by explaining benefits, signing up guests, reissuing cards, entering data, and looking up accounts and point status.
• Answer inquiries about casino services and assist with patron registration.
• Maintain knowledge of promotion rules and explain promotions to patrons; assist with special monthly promotions in coordination with marketing.
• Respond effectively to issues using knowledge of policies and procedures.
• Communicate with other Player Services and Cage staff.
• Perform duties safely and report potential hazards to management.
• Perform reasonable, temporarily assigned duties outside the position description when needed for efficiency, productivity, or guest service.
• Fill Everi kiosks and the Glory machine as needed.
• Safeguard company assets and comply with company policies and applicable regulations.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED