Supervisor

San Carlos Apache Tribal Gaming•San Carlos, AZ

1d•Onsite

About The Position

The Player’s Club Supervisor oversees Player’s Club operations, including creating and coordinating events, under the direct supervision of the Player’s Club Manager. The role develops promotions and customer service practices, supports guest relations, and supervises staff scheduling, payroll verification, records, logs, and departmental procedures. Work is generally performed in an office and casino setting, with exposure to second-hand smoke and high noise levels. Evening and/or weekend work, extended hours, and irregular shifts may be required.

Requirements

High school diploma or GED.
One year of supervisory experience.
Must be at least 21 years of age.
Must have no felony, theft, or stealing convictions.
Must successfully pass a pre-employment drug/alcohol screen and background investigation.
Knowledge of modern office practices, procedures, and equipment.
Knowledge of business English, spelling, grammar, punctuation, and basic arithmetic.
Knowledge of public relations, promotions, and marketing in a customer-service-oriented environment.
Knowledge of computer use in marketing and business operations.
Ability to write reports and business correspondence.
Ability to communicate effectively in English, verbally and in writing, with staff and the general public.
Ability to apply basic mathematical skills.
Ability to interpret written and oral instructions.
Skill in operating business computers and office machines, including Windows and Word, Excel, Access, and presentation software such as PowerPoint.

Nice To Haves

Experience in special events or promotions is preferred.

Responsibilities

Develop promotions for the Player’s Club on a continual basis.
Observe and improve customer service techniques throughout the casino.
Maintain records of events and ensure events comply with Gaming Policies.
Communicate guest service standards to guests.
Create an environment that complements service.
Develop techniques for reinforcing guest relations.
Develop ongoing customer service training for Player’s Club staff.
Greet groups brought in by bussing or marketing and assist them through the Player’s Club environment.
Verify payroll hours and make corrections or changes.
Verify department logs and summary logs, and assign job duties.
Create staff work schedules.
Update department policies and procedures.
Contribute to a team effort and accomplish related results as required.
Perform other duties as required.