Platform Specialist Global Enterprise Accounts, Apple Ads

Apple•San Francisco, CA

About The Position

Apple Ads is seeking a Platform Specialist to join its Global Enterprise Accounts team. This is a hands-on, client-facing account management role supporting direct and agency customers. The specialist owns, grows, and develops key global accounts by analyzing data, optimizing campaigns, and communicating recommendations clearly to clients. The role focuses on driving client growth and providing excellent customer service through long-term partnerships, both in person and virtually. The Platform Specialist works closely with Client Partners, who lead frontline business development, and collaborates with cross-functional teams such as Marketing and Product to share market sentiment about Apple Ads products. The team works toward revenue and customer satisfaction goals in an inclusive, collaborative, and results-focused environment. Specialists advise clients on campaign optimization and provide consultative guidance on media, measurement, and creative strategy.

Requirements

3–7+ years of experience in performance media sales.
At least 2–3 years of experience using a self-serve type platform.
Strong understanding of advertising, the mobile and app market, and the digital space.
Strategic selling proficiency with enterprise advertisers and their agencies.
Ability to build strong client relationships and understand clients’ business objectives, goals, and challenges.
Ability to apply strategic thinking and critical thinking to complex issues and develop tailored recommendations.
Excellent communication and presentation skills, including in-person presentations involving travel, video conferences, and phone calls.
Ability to listen effectively, socialize ideas across functions, and articulate business visions internally and externally.
Ability to build a strong narrative and thorough background and knowledge of Keynote.
In-depth knowledge of Excel and comfort using AI tools to improve efficiency and quality of output.
Strong attention to detail and trends, with the ability to react quickly and deliver high-quality customer service.
Professionalism, a positive attitude, accountability, and clear communication across multiple time zones.
Passion for collaboration and shared success across teams.

Responsibilities

Own, grow, and develop key global accounts.
Recommend campaign optimizations that help clients achieve their business goals.
Build and maintain long-term relationships with direct and agency customers, in person and virtually.
Analyze customer data and develop recommendations aligned with customer goals.
Identify and quantify high-impact opportunities, and present clear recommendations to pitch and upsell to customers.
Educate clients about Apple Ads solutions and provide consultative support on media, measurement, and creative strategy.
Collaborate with Client Partners and cross-functional teams, including Marketing and Product.
Share market sentiment about Apple Ads products with internal teams.
Communicate and coordinate effectively across multiple time zones.
Contribute to revenue and customer satisfaction targets through strong account management and customer service.