Platform Engineer (ServiceNow)

Thermal Works

13d • Remote

About The Position

ThermalWorks is seeking a Platform Engineer to work directly with the AI and Data Analytics group and own the administration and development of core business systems. ServiceNow is the primary platform, with NetSuite and Arena PLM as supporting systems. The role builds and maintains applications, workflows, and integrations used by operations, service, engineering, supply chain, and finance teams. It requires agility, professionalism, discretion with confidential information, and comfort working in a rapidly changing environment. The engineer partners with stakeholders to translate business needs into reliable, scalable system solutions.

Responsibilities include administering and developing ServiceNow; maintaining integrations and providing secondary support for NetSuite and Arena PLM; connecting business systems to the company data platform and maintaining master data quality; resolving complex system and integration issues; documenting designs, architecture, runbooks, and training materials; and supporting additional business systems and digital infrastructure initiatives as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience.
• 3–5+ years of hands-on ServiceNow administration and development experience.
• Experience supporting or integrating ERP and PLM systems; NetSuite and Arena are preferred, ideally in a manufacturing or hardware product environment.
• Proven experience delivering system integrations and custom applications from requirements through production support.
• Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, and finance.
• ServiceNow development experience in JavaScript/GlideScript, including Flow Designer and scoped applications.
• Experience with IntegrationHub, REST/SOAP APIs, JSON, and MID Server.
• Familiarity with ServiceNow upgrades, ATF, update sets, and instance governance.
• Working knowledge of NetSuite and Arena PLM or a comparable PLM system.
• SQL and reporting experience.

Nice To Haves

• NetSuite SuiteScript experience.
• ServiceNow Performance Analytics experience.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.

Responsibilities

• Own day-to-day ServiceNow administration, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog.
• Manage ServiceNow instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF).
• Maintain the CMDB and platform data integrity, and enforce configuration standards and governance.
• Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations.
• Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Extend ServiceNow modules such as ITSM, Field Service, and Customer Service to support operational and service workflows.
• Manage development using update sets or source control, with sub-production testing and controlled promotion to production.
• Evaluate build-versus-buy options for custom development and ServiceNow Store applications.
• Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware.
• Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, and saved searches.
• Develop light customizations in NetSuite (SuiteScript, SuiteFlow) and Arena (API scripts) as needed.
• Partner with the AI and Data Analytics team to connect business systems to the company data platform and maintain master data quality.
• Partner with service, operations, engineering, supply chain, and finance teams to translate requirements into configuration or code.
• Serve as the escalation point for complex business system and integration issues.
• Maintain solution designs, architecture diagrams, runbooks, and user training materials.
• Support additional business systems and digital infrastructure initiatives as required by the business.

Benefits

• Flexibility and autonomy to execute and do your best work.
• Collaboration with experienced industry experts.
• A respectful, continuous-learning culture driven by excellence.
• Opportunity to contribute to solutions intended to benefit people and the planet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level