Plasma Center Senior Operations Supervisor

GRIFOLS, S.A.•Corpus Christi, TX

29d•Onsite

About The Position

The Senior Operations Supervisor is a senior frontline leader responsible for day-to-day plasma donor center operations. The role oversees donor floor activities and staff during assigned shifts, supports regulatory and quality compliance, executes operational priorities, and directly supports the Center Manager in achieving performance targets, donor satisfaction, and continuous improvement. The supervisor may serve as acting leader in the Center Manager’s absence and must be able to perform tasks throughout the plasma center. The role also supports staffing and scheduling, inventory management, employee onboarding and training, accurate documentation and reporting, donor fund controls, and the maintenance of the facility and equipment. The position is based in a plasma center and involves exposure to biological fluids, infectious organisms, laboratory and office equipment, and extreme cold when working in plasma freezers. Personal protective equipment is required. Work involves extended standing and sitting, frequent hand and foot movement, occasional bending and twisting, and lifting up to 50 pounds.

Requirements

High school diploma or GED.
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically, six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Exceptional customer service skills.
Proficiency in speaking and writing English, with legible handwriting; bilingual skills where applicable.
Ability to understand, explain, and follow standard operating procedures and protocols.
Ability to work a flexible schedule to meet business needs.
Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.

Responsibilities

Serve as acting leader in the Center Manager’s absence when assigned, and be able to perform tasks throughout the plasma center, including production employee duties and donor flow supervision.
Oversee donor operations and supervise Operation Supervisors and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members.
Create employee schedules to accommodate donor cycles.
Determine and adjust inventory levels for center goods and supplies, and submit vendor orders.
Keep the Center Manager informed of irregularities and provide action plans to address deficiencies.
Support and execute daily operational plans to achieve donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and address delays or service issues to support an exceptional donor experience.
Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain a neat and clean facility and keep equipment in good working order under the Center Manager’s guidance.
Submit timely and accurate reports as required by the Center Manager.
Assist in controlling center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability by example, and report unsafe situations or conditions.
May be trained to repair plasma center equipment.
Assist the Center Manager with tasks needed to pursue company objectives.