Plant Services Dispatcher - Main Campus

FMOLHS•Baton Rouge, LA

About The Position

The Plant Services Dispatcher at the hospital coordinates maintenance requests and supports timely responses to facility issues. The role communicates with staff, technicians, vendors, and team members to schedule tasks, prioritize calls, track and process information, and help maintain a safe, operational environment. It also provides courteous assistance to departmental visitors and callers and supports efficient plant services operations.

Requirements

At least 1 year of experience as an EMS operator, Plant Operator, Security Systems monitor, or in a customer service position in a stressful, fast-paced work setting.
High school education or equivalent.

Responsibilities

Promptly enter information into the computer system and schedule tasks with vendors and team members.
Communicate and listen effectively, and notify a supervisor or manager of additional needs.
File materials and information, perform light typing, and maintain logs as needed.
Accurately and promptly process and file incoming data and communications between stakeholders and staff.
Work with staff to periodically remove or update files according to established policies and procedures.
Assist departmental visitors courteously, determine the nature of their business, and direct them to appropriate locations in the department or hospital.
Receive incoming telephone calls, prioritize them using judgment, and direct them courteously and efficiently to appropriate personnel.
Use equipment, supplies, facilities, and resources prudently and efficiently to support departmental operations and high-quality health care services.
Follow departmental and hospital policies and procedures, including safety, quality assurance, and infection control standards.
Perform other duties as assigned or requested.