Plant Services Dispatcher - Main Campus

FMOLHS•Baton Rouge, LA

23h

About The Position

The Plant Services Dispatcher coordinates maintenance requests and helps ensure prompt responses to facility issues at the hospital. The role communicates with hospital staff, technicians, vendors, and other stakeholders to prioritize and schedule tasks, track work orders, and support efficient plant services operations. The dispatcher also assists visitors and routes telephone calls while following hospital and departmental policies, safety standards, quality assurance requirements, and infection control standards.

Requirements

At least 1 year of experience as an EMS operator, Plant Operator, Security Systems monitor, or in a customer service position in a stressful, fast-paced work setting.
High school diploma or equivalent.

Responsibilities

Promptly enter information into the computer system.
Schedule tasks with vendors and team members.
Communicate and listen effectively, notifying a supervisor or manager of additional needs.
File materials and information, perform light typing duties, and maintain logs as needed.
Process and file incoming data and communications between stakeholders and staff accurately and promptly.
Work with staff to periodically remove or update files according to established policies and procedures.
Provide courteous assistance, guidance, and direction to departmental visitors; determine the nature of their business and direct them to appropriate locations in the department or hospital.
Receive incoming telephone calls, prioritize them using sound judgment, and direct them courteously and efficiently to appropriate personnel.
Use equipment, supplies, facilities, and resources prudently and efficiently to support departmental operations and high-quality health care services.
Observe and adhere to departmental and hospital policies and procedures and follow safety, quality assurance, and infection control standards.
Perform other duties as assigned or requested.