Plant Liaison (Nights) - Fort Wayne

Avancez•Roanoke, IN

2d•Onsite

About The Position

The Plant Liaison serves as the primary point of contact between Voltava and its customers at the customer’s manufacturing facility. The role supports customer relationships, monitors product installation and material flow, and coordinates issue resolution to minimize production disruptions. Working closely with customer representatives and Company plant leadership, the Plant Liaison ensures concerns are communicated promptly, corrective actions are coordinated effectively, and the Company’s quality, service, and operational standards are upheld. The role requires adapting to changing priorities and working additional or non-routine hours as business needs require. Minimal travel is required.

Requirements

Minimum of three years of experience in a manufacturing or production environment.
High school diploma or equivalent required.

Nice To Haves

Experience with material handling, production flow, or manufacturing operations.
Familiarity with Company systems, standard operating procedures, process documentation, and flowcharts.

Responsibilities

Build positive customer relationships and follow through on commitments to deliver a high-quality customer experience.
Communicate with customer representatives, plant leadership, and cross-functional teams to keep information flowing and issues moving toward resolution.
Investigate problems, identify root causes, and coordinate practical solutions that minimize production disruptions.
Monitor product installation, material flow, quality concerns, and documentation with close attention to detail.
Anticipate potential challenges and take accountability for seeing issues through to resolution.
Apply knowledge of manufacturing operations, production processes, and material handling to support efficient, uninterrupted workflows.
Collaborate with diverse teams, demonstrate respect for others, and contribute to shared operational goals.
Seek opportunities to improve processes, strengthen communication, and increase operational efficiency.
Adapt to changing priorities and work additional or non-routine hours as business needs require.
Use Microsoft Office, particularly Excel, and established Company systems for accurate reporting and documentation.