Planning Supervisor NSA

MROH•Winston-Salem, NC

About The Position

The Planning Supervisor oversees Northstate’s integration and processing of customer-program-specific work order packages. The role ensures that packages are prepared accurately and completed on time, including extracting task-card contents for resource planning, identifying revisions and communicating changes, maintaining ERP data and source databases, and distributing package contents to relevant functional groups. The supervisor also monitors scope changes during active maintenance projects and communicates man-hour and span-time adjustments in a timely manner. The position coordinates with Production Control, Maintenance, customer representatives, and other departments to resolve discrepancies, support contract and scope changes, improve work-package data accuracy, and prepare for pre-induction meetings. It provides ERP reports and work-order information, tracks group performance, coaches employees, and serves as a subject matter expert on processes, training, and compliance. The role supervises Planning Clerks and participates in personnel matters, including training, performance coaching, and recommending or initiating personnel actions. Work is performed in office, warehouse, and hangar environments and involves significant interaction with managers, supervisors, employees, contract workers, and customers.

Requirements

At least five years of supervisory experience in general business operations, management, or administration.
High school diploma or GED.
Proficiency in Microsoft Word, Excel, and Outlook.
Proficiency in Northstate’s AMROS ERP system.
Ability to follow safety rules and regulations and take action to prevent unsafe practices.

Nice To Haves

At least three years of relevant aircraft-industry experience providing knowledge of aircraft terminology and processes.

Responsibilities

Oversee preparation and processing of work order packages for incoming maintenance work.
Monitor work to ensure package preparation, task-card extraction and revision tracking, ERP-data completeness, and source-file updates.
Communicate scope changes, including man-hour and span-time adjustments, to relevant parties in a timely manner.
Distribute work order package contents to functional parties and oversee task-card processing, including printing, stapling, and applying overlays and stamps.
Work with Production Control to improve the accuracy of Planning’s work-package import template.
Maintain and update databases containing task-level labor hours, special-access information, materials, and tooling requirements.
Prepare work-package and pricing changes, follow up as needed, and submit change recommendations.
Verify the accuracy of customer routine work-package data imported into Northstate’s ERP system.
Interface with customer representatives regarding contract status, work-scope changes, pricing, and maintenance-task assignments.
Coordinate with departments to ensure appropriate information and efforts across multiple contracts in progress.
Support pre-induction meetings with task-card man-hour analysis, flow charts, and identification of critical-path tasks.
Resolve work-package discrepancies with Production Control and Maintenance.
Produce reports as directed and suggest continuous-improvement initiatives.
Act as a subject matter expert to improve processes, train employees to the standard, and ensure departmental compliance.
Oversee Planning Clerks in their duties and responsibilities.
Initiate or recommend approval of personnel actions, including PTO, pay changes, performance appraisals, promotions, transfers, and leaves of absence.
Interview, select, or recommend employees for hire and provide departmental training.
Document, report, and investigate accidents in accordance with SMS policies and procedures.
Provide verbal coaching records to adjust or improve employee performance in accordance with company expectations.
Follow safety rules, prevent unsafe practices, and endorse Northstate’s SMS safety culture.
Perform other duties as assigned.