Pipe Support Division Manager

PACE Supply•Rohnert Park, CA

2d•Hybrid

About The Position

The Pipe Support Division Manager leads PACE Supply’s pipe support and seismic bracing division across the markets it serves. The role owns divisional revenue and margin performance, inventory, supplier programs, and team leadership, and serves as the senior technical and commercial point of contact for pipe support, hangers, strut, clamps, and seismic restraint systems. The manager develops sales strategy, builds the division and its team, and works with branches and customers across the PACE footprint. This is a sales leadership role that combines market planning, customer relationships, product expertise, team development, inventory and vendor management, sales analysis, and compliance. The manager supports field sales with quotes, submittals, and project take-offs; provides product and application training; and reports performance and pipeline results to the Director. The position is hybrid and includes field and office work. Physical requirements include frequently standing, walking, reaching, talking or hearing, regularly lifting and carrying items weighing up to 50 pounds, and prolonged periods standing or sitting at a desk and working on a computer. The role may involve exposure to moving mechanical parts and outdoor weather, and occasionally to high or precarious places and vibration. Pre-employment requirements include a background check, physical examination, and drug test.

Requirements

High school diploma, or five years of plumbing experience with at least five years of sales experience.
At least five years of plumbing experience and at least five years in outside sales or comparable industry experience.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and decision-making skills.
Working understanding of sales and marketing strategy and strong analytical skills.
Ability to multitask and perform in a fast-paced environment.
Proficiency in Microsoft Office and other relevant software applications.
Valid driver's license.

Nice To Haves

Bachelor's degree in business administration, marketing, construction management, or a related field, or equivalent experience.
Expert-level knowledge of pipe hangers, strut, clamps, seismic restraint systems, and applicable code requirements.
Experience owning a division, branch, or product-line P&L, including sales and gross margin.
Track record of hiring, coaching, and retaining outside sales and product specialist talent.
Experience negotiating vendor pricing, terms, rebates, and program agreements.
Familiarity with sales analytics and reporting tools, including MIS, Blueridge, and Phocas.
Established relationships with mechanical contractors, engineers, architects, and specifying authorities.

Responsibilities

Develop and implement regional sales strategies and plans aligned with company objectives and growth targets.
Contribute expertise to grow the division, focusing on profitability, efficiency, expansion, and customer satisfaction.
Execute sales initiatives to achieve and exceed divisional sales and gross margin targets.
Analyze market trends, competitor activity, and customer needs to identify expansion and market-penetration opportunities.
Set and monitor quantitative and qualitative sales objectives.
Lead, mentor, and manage sales professionals, product specialists, and support staff.
Set performance expectations, coach employees, and conduct performance evaluations.
Foster a collaborative, high-performance culture and support individual development.
Partner with Talent Acquisition and the People Department on staffing, onboarding, and succession planning.
Serve as senior point of contact for key customers, handle inquiries and concerns, and ensure exceptional service.
Build and maintain relationships with mechanical contractors, engineers, architects, and industry influencers.
Resolve customer issues promptly and effectively.
Support field sales with quotes, submittals, and project take-offs for pipe support and seismic bracing packages.
Manage divisional inventory levels, fill rates, and stock balance in alignment with the sales forecast.
Identify, evaluate, and manage supplier and vendor relationships; negotiate terms, pricing, and rebate agreements.
Review slow-moving and surplus material and drive corrective action.
Partner with Purchasing and Operations on expediting, returns, and discrepancy resolution.
Maintain knowledge of local market conditions, competitor activity, purchasing trends, sales patterns, and stakeholder dynamics.
Maintain product and code knowledge of pipe hangers, strut, clamps, and seismic restraint systems.
Develop and execute growth strategies tailored to each market.
Deliver product and application training to branch, inside sales, and outside sales teams.
Report divisional sales and margin performance weekly, monthly, quarterly, and annually.
Use MIS, Blueridge, and Phocas data to inform decisions and refine sales strategy.
Track pipeline, quote conversion, and project win/loss results, and report findings to the Director.
Ensure compliance with company policies, procedures, safety requirements, and ethical standards.
Promote integrity and professionalism within the sales team.
Perform other duties as required.