Pickup Specialist - LAX
About The Position
The Pickup Specialist coordinates daily pickup schedules and supports dispatch operations for LAX. The role monitors pickup service-level performance, follows up on delayed or failed pickups, and communicates with drivers and customers about pickup status and operational updates. It also supports pickup operations for large-volume and key account customers and investigates and resolves operational exceptions. The position assists with route optimization, operational efficiency improvements, pickup cost tracking, and operational data analysis. It maintains pickup records and KPI reports and coordinates with warehouse and transportation teams to support smooth execution. The role also provides peak-season operational support and helps coordinate capacity.
Requirements
- Strong communication and coordination skills.
- Detail-oriented with strong problem-solving abilities.
- Ability to work in a fast-paced operational environment.
- Proficiency in Excel and basic operational systems.
- Strong organizational and multitasking skills.
- Bilingual in Mandarin and English.
Nice To Haves
- Bachelor’s degree preferred.
- At least 1 year of experience in logistics, dispatch, transportation, customer service, or operations support preferred.
Responsibilities
- Coordinate daily pickup schedules and support dispatch operations.
- Monitor pickup SLA performance and follow up on delayed or failed pickups.
- Communicate with drivers and customers regarding pickup status and operational updates.
- Support pickup operations for large-volume and key account customers.
- Investigate and resolve pickup-related operational exceptions.
- Assist with pickup route optimization and operational efficiency improvements.
- Track and maintain pickup operational records and KPI reports.
- Support pickup cost tracking and operational data analysis.
- Coordinate with warehouse and transportation teams to ensure smooth operational execution.
- Assist with peak-season operational support and capacity coordination.
Benefits
- 7 PTO days.
- 5 paid sick leave days.
- 6 paid holidays.
- 401(k).
- Medical insurance.
- Dental insurance.
- Vision insurance.
- STD/LTD.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
