Operations Representative LAX
About The Position
The Operations Representative supervises operational processes at the Los Angeles station, including administrative duties and oversight of station, GSA, and GHA staff. The role supports safe, reliable, and compliant ground and flight operations, monitors suppliers and service-level agreements, and helps ensure customer requirements are met. The representative also coordinates locally arranged road feeder services, reviews vendor invoices, and implements the company’s purchasing policy. The position ensures ground and flight operations follow applicable laws, regulations, company processes, and manuals. It involves coordinating and retaining required flight documentation, supporting operational matters and delegated projects, maintaining professional knowledge through training and other learning activities, attending departmental meetings, and providing backup for colleagues.
Requirements
- Previous experience in logistics, warehousing, freight forwarding, airport operations, or a related field is an asset.
- Good understanding of operational, safety, and security procedures.
- Strong organizational and problem-solving skills, with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office applications, such as Outlook and Excel.
- Good command of English.
Nice To Haves
- Experience with Icargo or similar software.
Responsibilities
- Supervise station operational processes and administrative tasks, including oversight of GSA and GHA staff.
- Notify relevant company departments of new legal requirements or administrative procedures that may affect station operations.
- Represent the company at local meetings when requested and required.
- Review vendor invoices at the operational level and implement and enforce the company’s purchasing policy.
- Ensure ground operations are completed safely, securely, and reliably in accordance with applicable laws and regulations.
- Ensure ground processes comply with the Ground Ops Quality System and applicable corporate documents, including the Ground Ops Manual and Security Program manual.
- Ensure customer needs and expectations are understood and met, including requirements involving dangerous goods, live animals, perishables, and off-size cargo.
- Assist the station with operational matters and monitor work processes and the performance of Ground Handling Agents, trucking companies, and operations staff.
- Arrange and coordinate local Road Feeder Services in conjunction with Supplier Management Transportation.
- Monitor supplier service-level agreements and escalate supplier issues to the Operations Manager.
- Ensure local Ground Operations representatives provide flight operational services in accordance with the flight operations manual, including weather information, NOTAMs, flight plans, operational flight plans, crew briefings, crew callouts, and crew transportation.
- Ensure flight-related documentation is collected and stored for the period required by EASA OPS.
- Maintain professional and technical knowledge by attending in-house training and educational workshops, reviewing professional publications, and establishing professional networks.
- Assist with projects delegated by the superior, attend departmental meetings, contribute to the team, and act as backup for employees and colleagues.
Benefits
- Medical plans offered at low cost.
- Dental coverage at 100% for the employee.
- Vision coverage at 100% for the employee.
- Retirement plan offered.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
