Pickup Clerk

Meijer•Alliance, OH

About The Position

The Pickup Clerk is responsible for fulfilling customers’ online curbside orders and creating an easy, friendly pickup experience. The role involves shopping orders quickly and accurately, verifying and bagging products, storing and staging orders appropriately, and supporting payment collection during curbside pickup. The clerk also provides courteous customer service, responds to questions and concerns, and helps keep the pickup area ready for customers. Training is provided.

Requirements

High school diploma or equivalent.
At least 1 year of experience.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
Detail-oriented, organized, and dependable.
Ability to follow procedures efficiently and consistently.
Ability to lift, bend, twist, and stand for extended periods.

Nice To Haves

Prior retail experience.
Past cashier experience.
Past online ordering experience.

Responsibilities

Fulfill online orders accurately and efficiently throughout the shift using the daily workflow dashboard.
Provide courteous, friendly service at the curbside pickup area, including greeting customers in person and by phone.
Collect payment and support the carside pickup experience.
Respond to customer questions and needs, and resolve concerns by partnering with leadership when needed.
Maintain positive working relationships with customers, team members across the store, and leadership.
Select items throughout the store, scan and verify products, and bag items according to standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for the next pickup.
Complete other tasks as needed to support smooth operations.