Pickup Clerk

Meijer•Alliance, OH

About The Position

The Pickup Clerk is responsible for fulfilling customers’ online curbside orders and providing a smooth, friendly pickup experience. The role involves shopping orders accurately and efficiently, preparing and staging them according to store standards and food safety guidelines, and assisting customers during curbside pickup. The clerk receives workflow through a dashboard and may support other tasks as needed to keep operations running smoothly. Training is provided.

Requirements

High school diploma or equivalent.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
Minimum of 1 year of experience.
Detail-oriented, organized, and dependable.
Process-driven, with the ability to follow procedures efficiently and consistently.
Ability to perform physical tasks such as lifting, bending, twisting, and standing for extended periods.

Nice To Haves

Prior retail experience.
Past cashier experience.
Past online ordering experience.

Responsibilities

Provide courteous service in the curbside pickup area by accurately fulfilling orders and collecting payment.
Greet customers in person and by phone, and respond to their questions and needs.
Maintain positive working relationships with customers, store team members, and leadership.
Resolve customer concerns promptly, partnering with leadership when needed.
Receive daily workflow through a dashboard and fulfill orders throughout the shift.
Select items throughout the store, scan and verify products, and bag items according to bagging standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for the next pickup.
Support other tasks as needed to keep operations running smoothly.