Physician Support Services Manager

Indiana University Health System•Muncie, DE

12d•Onsite

About The Position

The Physician Support Services Manager supports IU Health’s patient safety and quality goals by leading medical staff credentialing, privileging, and peer review activities in compliance with Medical Staff Bylaws, policies and procedures, accreditation standards, federal and state requirements, and organizational standards. The role establishes, implements, and maintains compliant and efficient processes; oversees regulatory and accreditation surveys, audits, and reviews; and guides corrective actions when needed. The manager oversees departmental operations through workflow design, performance monitoring, and analysis of credentialing, privileging, and peer review data. The role develops staff capability through orientation, education, and training, and collaborates with internal stakeholders to support consistent credentialing and privileging processes. It also coordinates physician recruitment workflows and compliant onboarding in alignment with Medical Staff processes. The position conducts and maintains clinical competency evaluations and peer review, including review of practitioner performance, sanctions, complaints, and adverse information. Working with physician leaders, the manager supports fair and consistent application of Medical Staff Bylaws and standards, advises physician committees and administrative leadership, and manages the maintenance, review, and revision of Medical Staff Bylaws. The manager applies mastery-level knowledge of accreditation standards, regulatory requirements, and managed medical staff functions, and collaborates with physician leaders on a facility-specific, criteria-based clinical privileging system. This is a fully onsite, Monday–Friday day-shift role. The position reports to the VP CMO and has 3–4 direct reports.

Requirements

Bachelor’s degree required.
5–7 years of relevant experience required.
Certification in Professional Medical Services Management (CPMSM) required, or must be obtained within 2 years of eligibility.
Mastery-level understanding of accreditation standards, regulatory requirements, and managed medical staff functions.

Nice To Haves

Master’s degree preferred.
Registered Nurse (RN) preferred.

Responsibilities

Lead and manage medical staff credentialing, privileging, and peer review operations, establishing and maintaining compliant and efficient processes.
Oversee compliance with accreditation standards and applicable state and federal requirements; monitor adherence and guide corrective actions.
Oversee regulatory and accreditation surveys, audits, and reviews.
Manage departmental operations through workflow design, performance monitoring, and analysis of credentialing, privileging, and peer review data.
Develop staff capability through orientation, education, and training activities.
Collaborate with internal stakeholders to promote consistent, integrated credentialing and privileging processes.
Coordinate physician recruitment workflows and compliant, timely onboarding in alignment with credentialing, privileging, and Medical Staff processes.
Conduct, participate in, and maintain clinical competency evaluations and peer review processes, including review of practitioner performance, sanctions, complaints, and adverse information.
Work with physician leaders to ensure fair, consistent, and compliant application of Medical Staff Bylaws and standards.
Provide guidance to physician committees and administrative leadership.
Manage the maintenance, review, and revision of Medical Staff Bylaws.
Collaborate with physician leaders to develop and maintain a facility-specific, criteria-based clinical privileging system aligned with regulatory, accreditation, and organizational standards.