Manager, Support Services

Loretto•City of Syracuse, NY

1d•$62,400 - $68,000

About The Position

The Manager, Support Services may manage housekeeping, dining, and maintenance operations depending on operational needs. The role promotes a safe environment and quality service to achieve resident satisfaction, protect assets, and minimize expenses. The manager oversees routine operations and decision-making within the assigned function, department, or site, executes strategy and tactics, applies organizational policies, and ensures compliance. The position also supports effective teamwork, staff development, process improvement, and service excellence.

Requirements

High school diploma or equivalent required.
At least 5 years of management experience in a related function.
Customer-service focus.
Highly organized and detail-oriented.
Strong interpersonal and communication skills.
Ability to lead, guide, and motivate others.
Computer competency in Microsoft Office Suite or equivalent.
An equivalent combination of education and experience that provides proficiency in the listed areas of responsibility may substitute for the stated education and experience requirements.

Nice To Haves

Management experience in a union environment is preferred.

Responsibilities

Plan, organize, coordinate, implement, evaluate, and manage the Maintenance Department and its programs, services, and activities.
Develop and maintain written departmental policies and procedures and assist staff, residents, visitors, and government agencies in understanding and fulfilling them.
Provide residents and guests with an enjoyable dining experience and ambience through exceptional service.
Manage and inspect cleaning of resident living spaces and common areas, ensuring health and sanitation compliance and resident satisfaction.
Monitor facility conditions for compliance with building codes and Department of Health regulations, and take appropriate corrective action.
Establish and maintain Maintenance Department procedures that support community operations.
Ensure food-service codes, regulations, policies, and procedures are understood and enforced.
Supervise housekeeping staff through communication, training, coaching, counseling, and performance feedback.
Collaborate with other departments to achieve positive housekeeping outcomes.
Ensure rooms are prepared for new occupancy to high standards and in a timely manner.
Respond appropriately to resident requests and concerns and resolve matters while exceeding customer-service expectations.
Ensure staff understand and comply with policies and procedures.
Monitor and maintain survey-ready facilities and a safe, clean, and comfortable resident environment; promptly report concerns to a manager.
Follow established cleaning and safety policies and ensure appropriate products are used correctly.
Maintain clean, sanitary, and safe common-area flooring and ensure appropriate cleaning products are used.
Manage and supervise assigned personnel, including performance management, scheduling, and orientation; with Director and Human Resources guidance, make or approve personnel recommendations and resolve grievances and other personnel problems fairly, consistently, and promptly.
Assign employees according to their skills and training levels.
Provide input for annual budget projections and monitor departmental budget lines, initiating remedial action as appropriate.
Maintain adequate maintenance, housekeeping, and/or laundry supplies and accurate purchase-order and receipt records.
Monitor the use and maintenance of Loretto equipment to maximize its useful life.
As needed, monitor and manage the payroll budget and address issues appropriately.
Delegate, organize, and coordinate daily departmental operations; promote teamwork, collaboration, and effective communication across departments.
Provide and encourage coaching, constructive feedback, staff training, and development.
Use critical thinking and effective communication in conflict resolution, problem-solving, decision-making, and coaching.
Keep current in the area of specialization and emerging best practices; foster process improvements, efficient workflows, and adequate resources.
Lead or participate in meetings, teams, and task forces as requested.
Promote Loretto's mission, values, vision, and strategic goals; demonstrate respectful, professional, and kind conduct and excellent customer service.
Maintain reliable attendance and work ethics; attend required meetings and training; comply with policies, codes of conduct, health and safety requirements, HIPAA, and other applicable compliance requirements.
Identify and report or correct potential safety or environmental issues, and perform related duties as assigned.