Director of Physician Support Services
About The Position
San Luis Valley Health is hiring an exempt leadership position responsible for recruiting, onboarding, and supporting providers, and developing relationships within the health system and with external health systems, community partners, and physician groups. The Director works closely with the Clinic Administrator and operations directors to promote quality healthcare, patient satisfaction, operational efficiency, fiscal performance, and job satisfaction. The role serves as a liaison across the healthcare system and reviews provider performance metrics. Its scope includes assessing business relationships, team building, outreach, quality and patient safety initiatives, provider recruitment, onboarding and mentoring, community relations, and the expansion and growth of services. The Director also administers the provider compensation plan and reporting, including monthly performance updates to providers. The position offers a competitive salary, variable pay bonus, and director-level benefits.
Requirements
- Bachelor’s degree in Business, Human Resources, or Healthcare Administration; experience may substitute for a degree.
- Knowledge of and experience in the healthcare industry.
- Prior leadership or management experience, with demonstrated ability to manage staff and lead cross-functional teams in resolving complicated issues.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Maintain confidentiality, remain open to others’ ideas, demonstrate willingness to try new things, and model a commitment to high-quality customer service.
- Develop and maintain effective relationships with providers, clinical and administrative staff, patients, and the public.
- Work as a self-starter with urgency and comfort with ambiguity, uncharted territory, and constant change.
- Develop relationships with key health systems, community partners, and physician groups, and understand their business models and strategies.
- Analyze employer, provider, consumer, physician, and market activity data to inform strategic decisions.
- Facilitate the design and execution of joint projects between San Luis Valley Health and provider organizations.
- Act as an intermediary and liaison within the healthcare system.
- Facilitate physician activities and inclusion in the community, and share related information with key system staff.
- Coordinate and promote provider networking and social events.
- Consult with existing physician practices on practice enhancement, recruitment, expansion, and succession planning.
- Assist in developing new provider practices.
- Contribute to department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
- Comply with governmental and accreditation regulations, including managing the certification process for NHSC/CHSC status of rural health clinics.
- Work with hospital senior management and directors to establish and implement strategic physician initiatives.
- Assist with physician product and service development and integrate physician needs into strategic planning.
- Participate in PLC meetings, cooperate with providers, attend meetings and committees, and represent the department and hospital in community outreach.
- Participate in multidisciplinary quality and service improvement teams and committees.
- Manage provider-network education, training, and orientation processes and programs; develop strategies and training innovations to address ongoing educational needs and facilitate seamless insurance transactions.
- Administer the provider compensation plan and related reporting, including performance metrics for productivity, patient experience, quarterly chart reviews, quality performance, and adherence to the Provider Covenant; distribute performance updates to providers monthly.
Benefits
- Full medical, dental, and vision plans with low-cost copays and deductibles.
- Paid Time Off and Sick Leave, with accruals starting on the first day.
- Retirement plans available from day one, with up to a 5% employer match after one year of employment.
- Free life and disability insurance for full-time employees, with the option to purchase additional coverage.
- Voluntary benefits, including identity theft protection and medical and dependent care flexible spending accounts.
- Free on-site 24-hour employee health center.
- Discounts at selected local fitness and recreational centers.
- Education program benefits to support growth and development.
- Opportunities to volunteer with the SLV Health Foundation and community-sponsored events.
- Discounts on cell-phone plans, ski and snowboard lift tickets, Dell computers, local pools, and Adams State University functions.
- Employee support services for employees and family members, including up to four free counseling sessions.
- Competitive salary and variable pay bonus.
- Director-level benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
