Physician Support Services Manager

IU Health•Muncie, IN

13d•Onsite

About The Position

The Physician Support Services Manager supports IU Health’s patient safety and quality goals by overseeing credentialing and privileging in compliance with Medical Staff Bylaws, policies and procedures, accreditation standards, federal and state requirements, and organizational standards. The role leads medical staff credentialing, privileging, and peer review operations, establishes and maintains efficient compliant processes, and oversees regulatory and accreditation compliance, surveys, audits, reviews, and corrective actions. The manager leads departmental operations through workflow design, performance monitoring, and analysis of credentialing, privileging, and peer review data. The position develops staff capability through orientation, education, and training, and works with internal stakeholders to promote integrated processes. It also coordinates physician recruitment workflows and compliant onboarding, conducts and maintains clinical competency evaluations and peer review, and works with physician leaders on practitioner performance, sanctions, complaints, and adverse information. The role provides guidance to physician committee and administrative leadership and manages the maintenance, review, and revision of Medical Staff Bylaws. It requires mastery-level knowledge of accreditation and regulatory requirements and managed medical staff functions, and collaboration with physician leaders to maintain a facility-specific, criteria-based clinical privileging system. This is a fully onsite, Monday–Friday day-shift position.

Requirements

Bachelor’s degree required.
Requires 5–7 years of relevant experience.
Certification in Professional Medical Services Management (CPMSM) is required, or must be obtained within two years of eligibility.

Nice To Haves

Master’s degree preferred.
RN preferred.

Responsibilities

Lead and manage medical staff credentialing, privileging, and peer review operations, establishing, implementing, and maintaining compliant and efficient processes.
Oversee compliance with accreditation standards and applicable state and federal regulatory requirements, including interpreting requirements, monitoring adherence, and guiding corrective actions.
Oversee regulatory and accreditation surveys, audits, and reviews.
Manage departmental operations through workflow design, performance monitoring, and analysis of credentialing, privileging, and peer review data.
Develop staff capability through orientation, education, and training to ensure ongoing competence.
Collaborate with internal stakeholders to promote consistent, integrated credentialing and privileging processes.
Coordinate physician recruitment workflows and support timely, compliant onboarding aligned with credentialing, privileging, and Medical Staff processes.
Conduct, participate in, and maintain clinical competency evaluations and peer review processes.
Review practitioner performance, sanctions, complaints, and adverse information with physician leaders to ensure fair, consistent, and compliant application of Medical Staff Bylaws and standards.
Provide guidance to physician committee and administrative leadership.
Manage the maintenance, review, and revision of Medical Staff Bylaws.
Collaborate with physician leaders to develop and maintain a facility-specific, criteria-based clinical privileging system aligned with regulatory, accreditation, and organizational standards.