Physician Referral Liaison-Part-Time

UPMC•Harrisburg, PA

2d•Hybrid

About The Position

UPMC is hiring a part-time Physician Referral Liaison to support offices in York and Hanover. The position develops relationships with referral sources and supports referral outreach, marketing, customer satisfaction, and strategic growth for UPMC Central PA. The role requires 16 hours of work each week, including 8 hours in-office and additional hours remotely. The position is hybrid, with flexible hours during the business day (8:30 a.m.–5:00 p.m.); occasional evening or weekend work may be required. The manager will discuss the schedule and travel during the interview.

Requirements

Bachelor’s degree required.
Three years of physician outreach and/or customer service experience working for a healthcare, pharmaceutical, medical device, or related business required.
Act 34 clearance.

Nice To Haves

Bachelor’s degree in business or a healthcare field is preferred.
Previous experience with relationship-building or sales within a healthcare environment is ideal.

Responsibilities

Serve as an ombudsman to identify and resolve issues related to relationships, referrals, and operational matters, referring issues to the appropriate leader.
Track and follow up on issues.
Develop and coordinate referral-source direct marketing and sales activity for UPMC Central PA.
Produce monthly activity reports on visits, identify opportunities and issues, and track progress and resolution.
Meet regularly with referral sources to educate them about services available through UPMC Central PA.
Facilitate educational programs for referral sources on specific topics and ensure clients and referral sources have adequate marketing information and literature.
Greet everyone enthusiastically and treat everyone with respect, dignity, and C.A.R.E.
Commit to high-quality, safe work and encourage others to maintain similar standards.
Collect and analyze trend data from financial, business-planning, and other sources in collaboration with the director to target opportunities to grow strategic volume or address issues.
Promote the organization through education for hospitals, physicians, office managers, and other customers.
Work closely with leaders and medical directors to manage accounts and ensure customer satisfaction.
Provide market intelligence to service lines.
Develop and maintain referral information using the Data Warehouse and other available billing data.
Monitor the healthcare environment for trends and opportunities for UPMC Central PA.
Research and make recommendations for new program development.