Physician Liaison

OneOncology•San Antonio, TX

About The Position

The Physician Liaison supports the development and execution of a territory-specific strategy to improve communication and engagement with healthcare providers. The role uses data-informed outreach, provider education, and collaboration to facilitate appropriate patient access to care, strengthen existing relationships, and identify opportunities for collaboration in alignment with organizational goals and regulatory and ethical standards. The position serves as a liaison between referring providers and internal teams to support clear communication and continuity of care coordination.

Requirements

Bachelor’s degree and 3–5 years of relevant experience in oncology or the healthcare industry.
Alternatively, candidates without a bachelor’s degree may be considered with 4 or more additional years of relevant experience, totaling 8 years of experience.
Excellent verbal and written communication skills.
Proficiency with CRM and market analytics reporting; Salesforce is preferred.
Ability to generate general territory and analytical reports using appropriate reporting tools.
Ability to work cooperatively.
Initiative-taking, solution-oriented, and empathetic toward the patient population.
Experience with marketing and communications.
Strong computer skills, including Excel, Word, and PowerPoint.
Comfortable traveling locally a considerable amount of the work week.
Ability to adjust to change.

Nice To Haves

Strong knowledge of oncology and non-oncology infusion treatments.

Responsibilities

Build and maintain positive, professional relationships with referring providers and their staff to support coordinated patient care.
Conduct appropriate outreach through peer-to-peer interactions, scheduled visits, follow-ups, email, and phone calls in accordance with applicable policies and procedures.
Use Salesforce and OneAnalytics to assess referral patterns, monitor patient volumes, and support territory strategic planning.
Document outreach activities accurately and promptly in Salesforce.
Participate in performance reviews, including analysis of key metrics and variance reporting, to support continuous improvement.
Identify and communicate operational barriers or process issues affecting referral workflows, and collaborate on solutions as appropriate.
Serve as a liaison between referring providers and internal teams to support clear communication and continuity of care coordination.
Support the organization of educational events or community-based programs involving clinical staff, consistent with compliance standards and company policy.
Collect and communicate relevant market insights, including emerging trends and potential gaps in access to care, to appropriate internal stakeholders.
Collaborate with leadership and the START Center for Cancer Care team to align with strategic goals and initiatives.
Participate in assigned special projects and organizational initiatives as needed.
Perform additional responsibilities as assigned, consistent with the role and organizational needs.