Physician Office Specialist

OhioHealth

About The Position

Provides receptionist and clerical support to ensure patient flow, comfort, and satisfaction. The role includes answering and directing calls, scheduling appointments in the electronic medical record (EMR), entering patient information, verifying insurance, obtaining prior authorizations, and supporting staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicate effectively, and have strong computer skills. The position also performs patient registration, collects copayments and outstanding balances, establishes payment plans, maintains patient charts and paperwork, and supports clinical associates by notifying them of patient arrivals. Additional clerical work includes preparing and transmitting documents, processing forms and records requests, managing Industrial claims in the EMR, and attending staff meetings and in-house education as needed. Organizational duties include sorting and distributing transcription, mailing materials, ordering and stocking supplies, maintaining office equipment, and providing support to staff as assigned. As part of a High Reliability Organization, the role requires attention to safety, quality, and efficiency. The job profile is not exhaustive and may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong computer knowledge and skills.
Good communication skills.
Organization, motivation, and a customer-service orientation.

Responsibilities

Greet patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, and establish patient payment plans.
Maintain accurate information in information and billing systems and work EMR queues to correct registration errors.
Verify insurance electronically and manually, process insurance paperwork, obtain pre-authorizations when necessary, and coordinate with physician offices and other third parties to obtain paperwork.
Update electronic or paper patient charts, obtain required patient signatures, file paperwork, and notify clinical associates when patients arrive.
Answer calls using a multiline computerized phone system, screen and direct calls, and ensure appropriate phone coverage.
Provide general office and clerical support, including faxing documentation and completing disability, FMLA, attorney request, patient-record-release, and Industrial forms and paperwork.
Work Industrial claims in the EMR, including attaching requested dictation to claims and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well-maintained.
Provide support to appropriate staff members as assigned.
Perform duties with a focus on safety, quality, and efficiency.