Physician Office Scheduler ONSITE

HCA Healthcare•Manchester, NH

8d•Onsite

About The Position

The Physician Services Scheduler answers incoming calls, schedules patient appointments in the registration system, verifies insurance, routes calls, and communicates with the appropriate departments or physician offices. This position is onsite in New Hampshire, and candidates must live in New Hampshire. The scheduler handles appointment scheduling, cancellations, and changes; verifies insurance coverage and patient demographics; provides Good Faith Estimates upon request; and ensures scheduling records are accurate and complete. The role also involves communicating testing requirements and working with physician office staff to enter pre-certification or authorization numbers as needed.

Requirements

High school diploma or GED preferred.
One year of related experience preferred.
Experience with EClinicalWorks (ECW) preferred.
Must live in New Hampshire.

Nice To Haves

High school diploma or GED.
One year of related experience.
Experience with EClinicalWorks (ECW).

Responsibilities

Answer incoming calls in a timely and professional manner.
Schedule patient appointments for physician practices, including cancellations and changes.
Verify insurance and patient demographics.
Select accurate insurance carrier plans and inform patients when a carrier is out of network.
Provide Good Faith Estimates upon patient request.
Inform physician office staff or patients of testing requirements according to instructions and queries in the scheduling module.
Perform edits and ensure required information is accurate and complete in the scheduling module.
Work with physician office staff to enter pre-certification or authorization numbers in the scheduling or registration system as needed.
Consistently select the correct patient medical record number.
Use appropriate methods or tools to communicate with physician offices.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.