Physician Office Liaison - HVC

Yale New Haven Health•New Haven, CT

10d

About The Position

The Physician Office Liaison performs secretarial and liaison duties and coordinates cardiac hospital procedures and pre-operative testing for the HVC outpatient practice. The role connects referring physician offices, patients, and internal staff to ensure procedures are scheduled and patient-intake information is received completely and on time. It works with hospital laboratory schedules, attending physicians and mid-level practitioners, and individual patient needs for both inpatient and outpatient procedures. The liaison follows established protocols, coordinates procedures and appointments with patients, and addresses their questions and concerns. The role schedules diagnostic pre-operative testing and laboratory work, reviews medications and health histories to determine pre-procedure instructions, keeps physicians informed of special requests, and ensures orders are signed and correctly scheduled. It also coordinates complete and timely documentation in Epic, triages calls for providers, and performs general clerical and electronic scheduling functions using YNHHS and Yale University information systems.

Requirements

Medical terminology knowledge is required.
Working knowledge of patient scheduling processes and associated computer applications, including Epic, is required.
At least three years of experience in a clinical setting is required.
Two to three years of intensive phone and scheduling experience is required.
Excellent communication and interpersonal skills, including diplomacy, tact, and sensitivity when communicating with varied audiences.
Ability to work collaboratively with a multidisciplinary team.
Ability to understand and independently follow established protocols for triage of patient schedules.
Excellent organizational skills and problem-solving tactics.

Nice To Haves

Associate's degree in a related field preferred; two-year vocational school helpful.
Clinical experience in an outpatient setting preferred.
HVC procedural scheduling experience preferred.
Epic experience preferred.

Responsibilities

Perform secretarial and liaison responsibilities and coordinate cardiac hospital procedures and pre-operative testing for the HVC outpatient practice.
Coordinate communication among referring physician offices, patients, internal staff, hospital laboratories, attending physicians, and mid-level practitioners.
Ensure procedures are scheduled and required patient-intake information is received thoroughly and promptly for inpatient and outpatient procedures.
Follow established protocols and coordinate procedures and appointments with patients, addressing their needs and concerns.
Keep physicians informed of special requests and provide advance notification and reminders as needed.
Schedule diagnostic pre-operative testing and laboratory work.
Review patient medications and health histories to determine pre-procedure instructions.
Ensure physician orders are signed promptly and placed correctly on the hospital schedule.
Adapt to changing situations and duties according to laboratory availability and patient schedules, multitask, and address obstacles.
Ensure patient medical records and procedure documentation—including histories and physicals, diagnostic labs, testing, and surgical reports—are complete and scanned into Epic for physician review.
Document medication instructions before procedures.
Triage provider phone calls, document symptoms, medication refill requests, and questions, and ensure patient issues are handled by nurses or providers.
Use YNHHS and Yale University information systems to enter and retrieve patient information for electronic scheduling and maintain accurate patient information.
Perform general clerical functions to support accurate, prompt, and effective scheduling.