Physician Office Liaison - HVC Procedures

Yale New Haven Health•New Haven, CT

10d

About The Position

The Physician Office Liaison performs secretarial and liaison duties and coordinates cardiac hospital procedures and pre-operative testing for the HVC outpatient practice. The role connects referring physician offices, patients, and in-house staff to ensure procedures are scheduled and required patient-intake information is received thoroughly and on time. It works with hospital lab schedules, attending physicians and mid-level practitioners, and patients’ individual needs for both inpatient and outpatient procedures. The liaison follows established protocols, coordinates procedures and appointments with patients, responds to their needs and concerns, and keeps physicians informed of special requests and changing circumstances. The role schedules diagnostic pre-operative testing and laboratory work, reviews medication and health histories to determine pre-procedure instructions, ensures physician orders are signed and correctly scheduled, and adapts to lab availability and patient schedules. Responsibilities also include ensuring complete and timely medical-record documentation for physician review, including histories and physicals, diagnostic labs, testing, and surgical reports, and documenting pre-procedure medication instructions. The liaison triages calls for providers and documents symptoms, medication refill requests, and questions so patient issues can be handled by nurses or providers. The role uses YNHH and Yale University information systems, including Epic, to schedule care and maintain accurate patient information, and provides general clerical support.

Requirements

Medical terminology required.
Minimum of three years of experience in a clinical setting required; outpatient experience preferred.
Two to three years of intensive phone and scheduling experience required.
Working knowledge of medical terminology.
Working knowledge of patient scheduling processes and associated computer applications, including Epic.
Excellent communication and interpersonal skills, including the ability to communicate diplomatically and sensitively with a variety of people.
Ability to work collaboratively with a multidisciplinary team.
Ability to understand and independently follow established protocols regarding triage of patient schedules.
Excellent organizational skills and problem-solving tactics.

Nice To Haves

Associate's degree in a related field preferred; two-year vocational school helpful.
Outpatient clinical-setting experience preferred.
HVC procedural scheduling experience preferred.
Epic experience preferred.

Responsibilities

Perform secretarial and liaison duties and coordinate cardiac hospital procedures and pre-operative testing for the HVC outpatient practice.
Coordinate communication between referring physician offices, patients, in-house staff, hospital labs, attending physicians, and mid-level practitioners.
Schedule procedures, appointments, diagnostic pre-operative testing, and laboratory work for inpatient and outpatient procedures.
Follow established protocols and address patients’ needs and concerns before procedures.
Keep physicians informed of special requests and provide advance notifications and reminders as needed.
Review patients’ medications and health histories to determine pre-procedure instructions.
Ensure physician orders are signed promptly and entered correctly on the hospital schedule.
Ensure complete and timely scanning of patient medical records into Epic for physician review, including histories and physicals, diagnostic labs, testing, and surgical reports.
Document pre-procedure medication instructions.
Triage provider phone calls and document symptoms, medication refill requests, and questions for follow-up by nurses or providers.
Use YNHH and Yale University information systems to enter and retrieve patient information, schedule care, and maintain accurate records.
Perform general clerical functions to support accurate, prompt, and effective scheduling.
Adapt to changing situations and duties based on lab availability and patient schedules, multitask, and address obstacles.