PA or NP - Telehealth Assessments - 7am - 5pm Friday - Monday Schedule - Remote

UnitedHealth Group•Little Rock, AR

24d•$113,000 - $173,500•Remote

About The Position

Logistics Health Incorporated (LHI), part of the Optum family, is seeking a Physician Assistant (PA) or Nurse Practitioner (NP) to provide clinically competent delivery of quality virtual medical care services for Optum Serve operations. This remote role involves virtual patient triage, assessments, and referrals, requiring collaboration with other providers and healthcare team members in non-traditional healthcare settings. The PA or NP will be responsible for safe patient care and adherence to all Optum Serve Policies and Procedures, meeting qualifications equivalent to government service technical professionals.

Requirements

Master’s Degree from an accredited university in a Physician Assistant Program or Master’s Degree from an accredited university in a Nurse Practitioner program
Valid and unrestricted professional PA or NP license in the state which you reside
Ability to apply for 10+ additional assigned state licensures within 2 weeks of hire date
Collaborative physician agreement if applicable based on state scope of practice regulations
1+ years as a PA or NP in a clinical environment including oversight of ancillary and clinical staff and caring for adults
Experience conducting assessments on wide variety of acute/chronic conditions
Proven experience utilizing electronic health record (EHR) platforms to document, review, and manage patient information
Proven excellent interpersonal and problem-solving skills
Ability to work one or more of the listed schedule requirements including one weekend rotation per month
Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all patients and fellow staff
Always acts professionally with minimal supervision as a representative of Optum Serve
Possesses solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others
Maintains compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes
Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards
Dedicated to building rapport with team members, internal and external customers, and management team by demonstrating a solid customer service orientation and a continuous positive image of Optum Serve
Is punctual for work attendance and abide by work schedule
Practices within mandated scope of licensure/certification
Provide excellent patient care within the scope of PA or NP credentialed privileges
Skilled in emergency response
Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills, ability to work independently with minimal supervision.

Nice To Haves

Multiple licensures preferably in one or more of the following states with ability to obtain multiple state licenses per regional assignment: KS, OR, AR, AK, IA, ME, KY, CT, NH, WV, DE, MT, ID, SD, NM, RI, ND, VT, WY, WY, NE
2+ years clinical experience in a health care delivery system
VA and/or military experience
Experience working in a Virtual setting
Experience working in a call center environment, handling a high volume of calls and performing repetitive tasks while maintaining quality and productivity standards
Proven leadership experience including the ability to supervise, coach and develop staff using excellent interpersonal and communication skills
Familiarity with government forms and documentation
Excellent computer skills in Microsoft Office and database experience
Proven excellent written and verbal communication skills
Proven excellent social and therapeutic communications skills

Responsibilities

Provide clinically competent medical care services within their scope of practice.
Ensure safe patient care and adherence to all Optum Serve Policies and Procedures while working remotely.
Collaborate with other providers and healthcare team members to complete Virtual health assessments in non-traditional healthcare settings.
Perform virtual patient triage, assessments, and referrals.
Conduct virtual medical assessments.
Analyze and interpret histories, symptoms, physical findings, and diagnostic information.
Maintain complete and detailed records of patients’ plans of care, documenting care within an appropriate time frame.
Ensure appropriate follow-ups for all referrals.
Ensure patient assessments are carried out as per site guidelines.
Manage new medical problems and appropriate follow-up on any ongoing medical problems.
Apply proper patient identification practice and HIPPA compliance.
Provide virtual support in emergent situations to patients who have medical needs while waiting for emergency response team.
Remain up to date on all contract requirements.
Assess patient’s emergent needs in a non-traditional setting.
Utilize assessment and critical thinking skills to ensure appropriate care can be delivered safely and within the scope of capabilities of available resources.
Perform other duties as assigned by Leadership.