Physician Account Manager

Quest Diagnostics•Houston, TX

11h•Onsite

About The Position

The Physician Account Manager is responsible for driving territory growth and profitability by providing service and resolving issues in support of several sales territories. The role does not have call point ownership of accounts within its geography. Close cooperation with Physician Account Executives is essential to the collaborative selling model. This is a field-based sales role covering the Houston Metro area (MSA).

Requirements

Three to four years of experience in sales and account ownership.
Knowledge of the healthcare industry and general business economics.
Ability to develop and sustain strong customer relationships.
Strong planning and organizational skills.
Excellent oral and written communication and presentation skills.
Solid PC skills, including Microsoft software.
Bachelor’s degree required.
Valid driver’s license required.

Responsibilities

Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
Maintain relationships with current accounts to ensure customer retention.
Drive growth in assigned Key Accounts.
Identify and pursue up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
Partner with Physician Account Executives to resolve account-specific service issues.
Partner with the Customer Solutions Group to facilitate, prioritize, and resolve customer service issues.
Escalate service issues that are not resolved, as appropriate.
Leverage available tools and resources, including data, the sales portal, target lists, the Marketing Department, laboratory resources, and regional resources as needed.
Provide customers with continuing education on new technologies and laboratory testing.
Ensure compliance with company policies and government regulations.
Complete administrative tasks thoroughly and promptly.
Follow up on communications with Physician Account Executives and customers.