Physical Therapy Front Desk - OrthoNeuro

SCA Health•Dublin, OH

About The Position

The Medical Office Coordinator is responsible for front office functions at the medical practice, ensuring efficient administrative workflows, high-quality patient service, and compliance with healthcare regulations. The role supports patient relations, check-in and check-out, scheduling, insurance verification, phone coverage, patient registration and demographic updates, patient flow, charge entry, copay collection, and responses to patient inquiries and complaints. It also involves ordering and managing office supplies and equipment and maintaining a clean, inviting, and friendly environment.

Requirements

High school graduate or equivalent.
At least one year of experience in a medical office setting.
Excellent communication and organizational skills.
Proficiency in electronic health records (EHR) systems and Microsoft Office Suite.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Knowledge of computers, fax machines, printers, and other equipment.
Proficiency in Microsoft Office programs, including Word, Excel, Outlook, Forms, Access, and PowerPoint.
Ability to handle confidential matters responsibly.
Ability to work in a multitasking, high-stress environment.

Responsibilities

Assist with front office functions, including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
Welcome and greet patients and visitors in person or over the phone.
Register new patients and update existing patient demographics by collecting personal and financial information.
Schedule appointments and manage patient flow.
Ensure timely and accurate patient charge entry into the billing system and assist with collecting and recording copays.
Handle patient inquiries, concerns, and complaints.
Order and manage office supplies and equipment.
Maintain a clean, inviting, and friendly environment.