Physical Therapist Center Therapy Director

Concentra•San Leandro, CA

10d

About The Position

The Center Therapy Director provides direct rehabilitative care for disabled, injured, and diseased patients while performing supervisory duties within a Concentra center. The role aligns care with Concentra Medical Centers’ Injury Process Management, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends 100% of their time in a center providing patient care, leading by example, and supporting an exceptional patient experience. The position also oversees clinical quality and outcomes, workflows, staffing, colleague development, patient and client satisfaction, and the center’s therapy-related business performance. The role collaborates with the Center Leadership Team and other colleagues to improve quality, patient safety, clinical and business outcomes, and center operations. It requires maintaining professional relationships with employers, referral sources, and payers; ensuring compliant documentation and billing practices; and developing a collaborative, safe, and continuously improving work environment. The position may include additional duties or responsibilities as business needs change.

Requirements

Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Meet licensure requirements of the applicable jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Demonstrated outstanding clinical knowledge of physical and occupational therapy services.
Demonstrated dedication to Concentra’s occupational medicine therapy philosophy.
Demonstrated interest in leading therapy staff.
Demonstrated leadership qualities and administrative abilities relevant to the job responsibilities.
Excellent communication skills and ability to exercise judgment, make decisions, and motivate employees.

Responsibilities

Spend 100% of working time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Manage clinical center metrics related to quality outcomes and hold therapists accountable for performance.
Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
Manage clinical outcomes and address outlier cases with staff therapists.
Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
Execute therapy plans with a focus on early intervention and same-day evaluation.
Create a professional, collaborative environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
Work with the DTO to identify clinical improvement opportunities.
Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
Use clinical systems effectively to support documentation, appropriate coding, charge capture, and follow-through on patient care orders.
Ensure compliance with applicable State Practice Acts, rules and regulations, and workers’ compensation regulations.
Drive patient and client experience and satisfaction metrics.
Participate in CLT meetings with the COD and CMD to improve quality and patient safety, manage outliers, and support center business development and growth.
Maintain relationships with center clients and payers and respond to requests within 24 hours.
Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
Promote and exemplify Orange Book values among center colleagues.
Develop staff therapists and PTSS through all aspects of the talent life cycle.
Foster collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and recognition.
Promote collaboration within the CLT and across disciplines to achieve clinical and business outcomes.
Understand and provide input on center financial drivers and outcomes, including GRV, PI, new injuries, and TAT, to support the annual business plan.
Promote center initiatives and workflows consistent with those at other centers.
Provide input to the center budget and key business metrics.
Handle confidential and critical information with discretion and secure information management.

Benefits

Generous paid time off (PTO)
Paid holidays
Paid sick/EID days
Set schedule
Flexible per diem opportunities
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
LifeWorks employee assistance program
Company-funded HSA
Short-term disability
Pre-tax health care and dependent care spending accounts
Training in the occupational medicine process management model
Medical Experts Panel (MEP)
Concentra CME courses
New-hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CME stipend and CME time
Tuition reimbursement
Professional on-demand learning modules
Malpractice insurance
Opportunities for advancement locally and nationally
Traditional and Roth 401(k) with employer match
Competitive salary
Colleague referral bonus program
Colleague discount program
Life insurance and disability coverage
Relocation assistance when applicable
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company-paid long-term disability
Annual stipend of $12,000
Potential recruiting bonus up to $20,000
Monthly and quarterly bonus incentives