Physical Therapist Center Therapy Director

Concentra • Los Angeles, CA

6d • $95,000 - $130,000 • Onsite

About The Position

The Center Therapy Director provides direct rehabilitative patient care while overseeing clinical operations and therapy staff at a Concentra center. The role aligns care with Concentra Medical Centers’ Injury Process Management approach, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends all working time in the center providing patient care and leading by example, while supporting quality outcomes, patient and client satisfaction, safety, efficient workflows, staffing effectiveness, and the center’s business plan. The position also develops colleagues, collaborates across disciplines, maintains relationships with employers, referral sources, and payers, and contributes to clinical and financial performance. The description notes that duties may change and that the role requires discretion and secure handling of confidential information.

Requirements

• Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
• Must meet licensure requirements of the jurisdiction.
• Customarily at least two years of demonstrated clinical experience.
• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to deal with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Outstanding clinical knowledge of physical/occupational therapy services.
• Outstanding dedication to Concentra’s occupational medicine therapy philosophy.
• Interest in leading therapy staff.
• Leadership qualities and administrative abilities suited to the job responsibilities.
• Excellent communication skills and ability to exercise sound judgment, make decisions, and motivate employees.

Responsibilities

• Provide direct patient care in the center, lead by example, and create an exceptional patient experience.
• Manage clinical center metrics related to quality outcomes and hold therapists accountable.
• Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
• Manage clinical outcomes and address outlier cases with staff therapists.
• Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
• Execute therapy plans with a focus on early intervention and same-day evaluation.
• Create a professional, collaborative working environment that promotes teamwork, quality, outcomes, and patient safety.
• Work with the DTO to identify clinical improvement opportunities.
• Build relationships with employers, referral sources, and payer groups through routine communications and engagement.
• Use clinical systems to support documentation, appropriate coding, charge capture, and follow-through on patient care orders.
• Ensure compliance with applicable state practice acts, rules and regulations, and workers’ compensation regulations.
• Drive patient and client experience and satisfaction metrics.
• Participate in CLT meetings with the COD and CMD to improve quality and patient safety, manage outliers, and support center development and growth.
• Maintain relationships with center clients and payers and respond to requests within 24 hours.
• Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies.
• Promote and exemplify Orange Book values for center colleagues.
• Develop staff therapists and PTSS throughout the talent life cycle.
• Foster collaboration, professionalism, safety, quality care, continuous improvement, and recognition.
• Promote collaboration within the CLT and across disciplines to achieve clinical and business outcomes.
• Understand and provide input on center financial drivers and outcomes to support the annual business plan.
• Promote center initiatives and workflows consistent with those in other centers.
• Contribute financial awareness and input to the center budget and key business metrics.
• Handle confidential and critical information with discretion and secure information management.

Benefits

• Generous paid time off (PTO)
• Paid holidays
• Paid sick/EID days
• Set schedule
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax health care and dependent care spending accounts (FSA)
• Training in the occupational medicine process management model
• Medical Experts Panel (MEP)
• Concentra CME courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CME stipend and CME time
• Tuition reimbursement
• Professional On-demand Learning Modules
• Malpractice insurance
• Opportunities for advancement locally and nationally
• Traditional and Roth 401(k) with employer match
• Competitive salary
• Colleague referral bonus program
• Colleague discount program
• Life insurance and disability coverage
• Relocation assistance when applicable
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability
• Up to $12,000 annual CTD stipend
• Up to $15,000 recruiting bonus potential
• Monthly and quarterly bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior