Physical Therapist Center Therapy Director

Concentra • Robbinsdale, MN

12d • Onsite

About The Position

The Center Therapy Director provides rehabilitative services to disabled, injured, and diseased patients while carrying out supervisory duties within a Concentra center. The role aligns with Concentra Medical Centers’ Injury Process Management, its occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends 100% of their time in a center providing direct patient care and leading by example to create an exceptional patient experience.

The position oversees clinical outcomes, workflows, staffing, colleague development, patient and client satisfaction, and center business results. The director collaborates with the Director of Therapy Operations (DTO), Center Leadership Team (CLT), Center Operations Director (COD), and Center Medical Director (CMD) to improve quality, patient safety, and center performance. Compensation is listed as $85,000–$106,000 annually, depending on job-related factors. The position is eligible for incentive/RVU bonuses and an advertised sign-on bonus of up to $20,000.

Requirements

• Bachelor of Science or advanced degree in Physical Therapy, including a Doctor of Physical Therapy, from an accredited college or university.
• Meet licensure requirements of the jurisdiction.
• Customarily at least two years of demonstrated clinical experience.
• Demonstrate service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
• Have outstanding customer service skills and interact with people tactfully and professionally.
• Properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Demonstrate outstanding clinical knowledge of physical and occupational therapy services.
• Demonstrate dedication to Concentra’s occupational medicine therapy philosophy.
• Demonstrate interest in leading therapy staff and possess leadership qualities and administrative abilities relevant to the role.
• Demonstrate excellent communication skills, sound judgment, decision-making, and ability to motivate employees.

Responsibilities

• Spend 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
• Manage clinical center metrics related to quality outcomes and hold therapists accountable.
• Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
• Manage clinical outcomes and address outlier cases with staff therapists.
• Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
• Execute therapy plans with a focus on early intervention and same-day evaluation.
• Create a professional, collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
• Work with DTO to identify clinical improvement opportunities.
• Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
• Use clinical systems effectively for documentation, coding, charge capture, and follow-through on patient care orders.
• Ensure compliance with applicable state practice acts, rules and regulations, and workers’ compensation regulations.
• Drive center patient and client experience and satisfaction metrics.
• Participate in CLT meetings with COD and CMD to improve quality and patient safety, manage outliers, and support center development and growth.
• Maintain relationships with center clients and payers and respond to requests within 24 hours.
• Work with DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize patient satisfaction, workflows, and efficiency.
• Promote and exemplify Orange Book values for center colleagues.
• Develop staff therapists and PTSS throughout the colleague talent life cycle.
• Foster collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and recognition.
• Promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Understand and provide input on center financial drivers and outcomes to support the annual business plan.
• Promote center initiatives and workflows consistent with those in other centers.
• Provide input to the center budget and key business metrics.

Benefits

• Generous paid time off (PTO), paid holidays, and paid sick/EID days.
• Set schedule and flexible per diem opportunities.
• Medical and prescription plans, dental and vision plans, and supplemental health benefits.
• LifeWorks employee assistance program.
• Company-funded HSA and pre-tax health care and dependent care spending accounts.
• Short-term disability and company-paid long-term disability.
• Training in Concentra’s occupational medicine process management model.
• Medical Experts Panel (MEP), CME courses, and a new-hire learning program.
• Occupational Health University and leadership development program.
• Manual therapy certification.
• Yearly CME stipend and CME time.
• Tuition reimbursement and professional on-demand learning modules.
• Malpractice insurance.
• Opportunities for advancement locally and nationally.
• Traditional and Roth 401(k) with employer match.
• Competitive salary and incentive/RVU bonus.
• Colleague referral bonus and discount programs.
• Relocation assistance when applicable.
• Commuter benefits and identity theft services.
• Up to $20,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior