Phone Triage RN- Cardiology department- Poughkeepsie, NY

Northwell Health•Poughkeepsie, NY

23d

About The Position

The Phone Triage RN is responsible for triaging patients by phone or in the office to identify high-risk conditions promptly and provide relevant information to a physician for action. The role serves as a liaison among the hospital, office, referring physicians, and cardiologists. The population served is based on the department’s scope of services. The position assesses patient concerns, coordinates appropriate care and appointments, processes prescription renewals as directed by physician orders, supports hospital consults and transfers, and performs IV Lasix administration. The RN participates on the Emergency Response Team and is expected to maintain and model Northwell’s REACH values: Respect, Excellence, Accountability, Compassion, and Honor. Regular, reliable, and predictable attendance is expected; other duties may be required.

Requirements

Associate degree in Nursing; minimum requirement.
At least 2–3 years of nursing triage or equivalent experience.
Valid New York State RN license.
Valid ACLS certification.
Valid BLS certification.
Knowledge of telephone-based clinical assessment techniques.
Knowledge of medical practice telephone triage protocols.
Knowledge of appropriate home health information for patients to follow until a physician visit when an immediate emergency room visit is not needed.
Skill in using electronic medical records to review patient history.
Skill in using computerized medical information databases as a guide during patient evaluation.
Ability to make triage decisions and respond quickly and calmly in emergencies, including calling 911 and arranging an ambulance.
Skill in IV administration.

Nice To Haves

Bachelor’s degree preferred.
Cardiology, ICU, ED, or OR experience preferred.

Responsibilities

Speak directly with patients by telephone, provide necessary information to a physician, and direct patients to the emergency room, urgent care, or a physician appointment as instructed by a physician.
Briefly evaluate patient situations to estimate illness or injury severity, including identifying the chief complaint and, when possible, obtaining vital signs and mental status information.
Confer with a physician and immediately direct patients with high-risk complaints, such as chest pain, to the emergency room as directed.
Arrange appointments for patients who do not require an emergency room visit but need to see a physician, or arrange for an appointment scheduler to do so.
Process prescription renewals as directed by physician orders.
Serve as a liaison for referring physicians calling to speak with a cardiologist about mutual patients.
Coordinate requests for consultations or transfers between hospitals and cardiologists, and enter patients into the portal for rounding cardiologists.
Participate on the Emergency Response Team.
Administer IV Lasix.
Maintain and model REACH values: Respect, Excellence, Accountability, Compassion, and Honor.
Maintain regular, reliable, and predictable attendance.
Perform other duties as required.